Web Services Manager

Administrative Office of the Courts•Olympia, WA

5d•Hybrid

About The Position

Leads, manages, and directs the activities and staff of the Web Services section of the Information Services Division (ISD). This position oversees and coordinates the day-to-day operation and maintenance of the AOC web presence, including web applications and web content management, to ensure the availability and efficiency of the suite of Washington State Courts applications and web pages. The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.

Requirements

A Bachelor’s degree in Computer Science, Business Administration, Public Administration, OR closely allied field, AND: Five (5) years of increasingly responsible leadership experience in a complex information technology environment TO INCLUDE: Five (5) years of experience in web application and web content development and management, AND Five (5) years of direct experience effectively leading, supervising/managing, and directing a staff of information technology professionals.

Nice To Haves

Expert knowledge and experience with web application and content management; complex technical computer hardware and system/software programming techniques; management and supervisory methodologies.
Ability to lead a large staff of IT technical professionals.
Exhibits interpersonal leadership skills and abilities to establish and maintain professional working relationships with co-workers, management, and other constituents.
Collaborates effectively with agency, court, state, and professional colleagues.
Exhibits knowledge of client, human resource, and organizational management concepts.
Demonstrates ability to work effectively with people of different abilities and skill levels.
Demonstrates the ability to work on multiple assignments concurrently, plans work to accomplish assignments, manages time to complete assigned tasks.
Identifies, analyzes, and resolves problems in a consultative process bringing problems and recommendations for solutions.
Ability to think critically in decision-making and problem-solving situations.
Demonstrates ability to consistently communicate effectively, both orally and in writing.
Recognizes and solves difficult and complex strategic business problems and provides business based appropriate recommendations and sound advice.
Understands the interaction and mission of interested groups, boards, committees, the judicial community.
Interfaces between staff and management regarding personnel and operational issues.
Negotiates contract terms with vendors.
Manages budget and fiscal responsibilities.
Establishes a positive, professional and effective working relationship with AOC executive leadership, peers, subordinates, managers, and other governmental agencies.
Proficient in utilizing Microsoft 365 products, including Teams, Outlook, Word, OneNote, PowerPoint, and others, with expertise appropriate to the responsibilities of the role.
Accurately assesses the resources necessary to carry out planned actions.
Anticipates potential problems and identifies potential solutions as well as opportunities and adjusts plans based on input.
Performs work with attention to detail.
Develops and accurately evaluates operating systems and related software.
Comprehends technical material relating to the AOC software environments.
Works independently with minimal supervision.

Responsibilities

Responsible for hiring activities; guiding, mentoring, and motivating staff; performance management; coordinating and managing training; budget accountability; coordination and implementation of work assignments and project plans; interfacing between staff and management to identify and resolve issues; providing leadership and technical consultation for issues and concerns with the section’s operation.
Supervisory duties include onboarding, orientation, and training; setting and communicating job requirements, performance expectations and standards; managing performance; taking-action on leave requests; approving travel, training, purchases and equipment; resolving workplace conflicts; workforce planning; making recommendations to the ISD Director regarding hiring, discipline and termination actions; and acting as liaison to other AOC sections (e.g., Human Resources, Staff Services, Court Services Divison) for the unit.
Establishes and prioritizes section goals and ensures Web Services team works to efficiently and effectively meet the goals.
Provides technical consulting regarding complex technical systems.
Responsible for operational and business continuity within the Web Services unit.
Advises AOC executive management and appropriate appellate court management regarding IT related strategic planning.
Initiates procurement activities; and processes and tracks vendor invoices.
Develops biennial Legislative budget package requests to meet the operational and strategic needs of the Web Services section.
Reviews work product, designs, proposals and specifications prepared by solution architects/analysts for accuracy and completeness.
Sets goals and determines priorities for the section.
Works with staff and stakeholders to ensure objectives, goals, and project priorities are achieved.
Participates in long range planning efforts for the ISD.
Represents the agency in meetings with user committees, clients, and other government agencies.
Recognizes, tracks, researches, and informs management on project status and outstanding issues where project objectives or policy issues require resolution.
Confers with hardware and software vendors to obtain information, resolve problems, execute contracts, and arrange for demonstrations and evaluations to be conducted.
Coordinates and manages training of assigned staff.
Performs other duties as assigned.