Poly

General Dynamics Information Technology•Annapolis Junction, MD

4d•Onsite

About The Position

This role is for an Information Technology Support Specialist with GDIT, providing technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. The specialist will respond to queries either in person or over the phone, specifically focusing on Web Queue Helpdesk support within Service Level Agreement (SLA) requirements. Responsibilities include handling internal and external IT Service Requests, providing user notification of request receipt, logging and tracking inquiries using a service request management database, and maintaining history records and related documentation. The position also involves promptly categorizing, generating, and routing customer requests that are escalated beyond the ITSC area of responsibility. GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community, with 30,000 experts operating across 50 countries worldwide.

Requirements

Associates of Arts/Associates of Science degree
3+ years of related experience
TS/SCI w/Poly Security Clearance Level
Communication skills
Ability to follow oral and written directions
US Citizenship Required
IAT Level 1 certificate is required within 6 months of start date

Responsibilities

Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users
Responds to internal and external IT Service Requests for IT services
Provides user notification of receipt of Web- or email-submitted requests
Logs and tracks inquiries using service request management database, and maintains history records and related documentation
Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
Ability to contribute both pre and post-tax dollars up to the IRS annual limits to 401(k)
Company match for 401(k)
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time
Paid holidays
Paid parental leave
Paid military leave
Bereavement leave
Jury duty leave
Short and long-term disability benefits
Life insurance
Accidental death and dismemberment insurance
Personal accident insurance
Critical illness insurance
Business travel and accident insurance