Web Producer, CMS Publishing

Anthropic•San Francisco, CA

14h•Hybrid

About The Position

Anthropic's mission is to create reliable, interpretable, and steerable AI systems. The web operations team is part of Anthropic's Creative Studio, responsible for brand expression across Anthropic and Claude. They focus on how content is built, published, and maintained across anthropic.com and claude.com, emphasizing quality, consistency, and accuracy. This role is a hybrid production and content position, blending editorial precision, web craft, and operational coordination. The Web Producer will partner with content teams to guide them through the publishing process, execute content updates, and build high-quality pages. They will also maintain smooth web operations by triaging requests, coordinating projects, and performing QA for launches. The role involves not just executing tasks but also improving the overall publishing experience.

Requirements

Hands-on experience publishing and building content in a CMS.
Strong attention to detail and a high quality bar for published content.
Experience coordinating requests or projects across multiple stakeholders with competing priorities.
Clear communicator who can set expectations, provide updates, and explain technical concepts to non-technical partners.
Ability to document processes and create training materials.

Nice To Haves

Experience working with headless CMS platforms (contentful, sanity etc…) and component-based design systems.
Background in web production, content operations, or digital publishing at a technology company or agency.
Experience building pages using structured templates.
Familiarity with basic HTML/CSS sufficient to identify and communicate rendering issues to engineering and design partners.
Comfort using project management or ticketing tools (such as Asana, Linear, or Jira) to manage and prioritize a request queue.
Understanding of SEO best practices as they apply to content structure, metadata, and page assembly.
Experience contributing to or owning documentation, onboarding resources, or internal knowledge bases.

Responsibilities

Build and publish content across CMS platforms, including assembling templated pages and maintaining content collections with accuracy and consistency.
Own the web intake queue by triaging requests from partners, setting clear expectations on scope and timing, and keeping work moving.
Perform thorough QA across staging and production environments before content goes live, catching errors in copy, formatting, links, and rendering.
Support web launches and campaigns by coordinating content publishing across relevant surfaces and flagging risks.
Partner with marketers and content teams to help them work effectively within our web infrastructure, answering questions, providing guidance, and reducing friction.
Develop and maintain documentation and training resources to help partners publish confidently and independently.
Collaborate with design engineers and the broader web team to ensure content is implemented correctly and templates are used as intended.
Maintain the governance and training around publishing access and guidelines.
Identify patterns in recurring requests or issues and surface opportunities to improve how we work.