Web Producer, CMS Publishing

Anthropic•San Francisco, NY

18h•Hybrid

About The Position

The web operations team is part of Anthropic's Creative Studio — the in-house team responsible for brand expression across Anthropic and Claude. We're responsible for how content gets built, published, and maintained across anthropic.com and claude.com, and we care deeply about quality, consistency, and getting things right. We're looking for a Web Producer to join us in a hybrid production and content role, working at the intersection of editorial precision, web craft, and operational coordination. You'll be a trusted partner to content teams across the company, helping them navigate the publishing process, execute content updates, and build out pages that meet our quality bar. You'll also play a key role in keeping our web operations running smoothly by triaging incoming requests, coordinating smaller projects, and supporting launches with careful QA. You won't just execute tasks — you'll help improve the publishing experience for everyone who depends on it.

Requirements

Have hands-on experience publishing and building content in a CMS
Have strong attention to detail — you catch what others miss and hold a high quality bar for anything that goes live
Have experience coordinating requests or projects across multiple stakeholders with competing priorities
Are a clear communicator who can set expectations, provide updates, and explain technical concepts to non-technical partners
Can document processes and create training materials that help others work more independently

Nice To Haves

Experience working with headless CMS platforms (contentful, sanity etc…) and component-based design systems
Background in web production, content operations, or digital publishing at a technology company or agency
Experience building pages using structured templates
Familiarity with basic HTML/CSS sufficient to identify and communicate rendering issues to engineering and design partners
Comfort using project management or ticketing tools (such as Asana, Linear, or Jira) to manage and prioritize a request queue
Understanding of SEO best practices as they apply to content structure, metadata, and page assembly
Experience contributing to or owning documentation, onboarding resources, or internal knowledge bases

Responsibilities

Build and publish content across our CMS platforms, including assembling templated pages and maintaining content collections with accuracy and consistency
Own the web intake queue by triaging requests from partners, setting clear expectations on scope and timing, and keeping work moving
Perform thorough QA across staging and production environments before content goes live, catching errors in copy, formatting, links, and rendering
Support web launches and campaigns by coordinating content publishing across relevant surfaces and flagging risks before they become problems
Partner with marketers and content teams to help them work effectively within our web infrastructure — answering questions, providing guidance, and reducing friction in their publishing experience
Develop and maintain documentation and training resources that help partners publish confidently and independently
Collaborate with design engineers and the broader web team to ensure content is implemented correctly and templates are used as intended
Maintain the governance and training around publishing access and guidelines
Identify patterns in recurring requests or issues and surface opportunities to improve how we work