Web Customer Service Associate

La Maison Simons•Edmonton, AB

8d•Onsite

About The Position

Simons was founded in 1840 by John Simons in Quebec City. Originally a dry goods store, the family company is known today for accessible and inspired fashion. It is committed to cultivating creativity and building meaningful relationships with its staff, partners, and clientele. The company cares about the environment and about the communities in which it does business. Simons is recognized as a fashion authority with an original shopping concept. Exclusive collections, emerging local and nationally recognized brands, and pieces by top designer names are all available under one roof in the store’s distinctive zones. Full-Time Do you love working with customers, providing exceptional service and working with new technology? The Web Customer Service Associate position is perfect for you. Simons offers stable jobs that suit your interests and skills. The Web Customer Service team is a team of individuals who work closely together to provide their services to customers and enhance the online shopping experience. Team members answer questions about purchases, the status of online orders, merchandise, returns, as well as those related to the Les Simons loyalty program or the events and activities offered on our website. Using different platforms, Web Customer Service Associates perform a multitude of tasks on a daily basis to provide the high-quality service our clients expect.

Requirements

Ability to work in an IT-driven environment
Excellent communication skills, both oral and written (English)
Meticulousness and good organizational skills
Be an empathetic and friendly person

Responsibilities

Answer questions about purchases, the status of online orders, merchandise, and returns.
Address inquiries related to the Les Simons loyalty program.
Respond to questions about events and activities offered on the website.
Perform a multitude of tasks on different platforms daily to provide high-quality service.