Web Content Support Product Manager

B&H Photo Recruiting Department•New York, NY

84d•$79,920 - $99,900

About The Position

The DES Product Manager leads the vision for the DES (Data Entry system), ensuring that the needs and perspectives of DES users and business objectives inform development. The role develops a holistic understanding of what should be implemented, how it should be implemented, and in what priority. It includes writing requirements and opening tickets for new functionality, supporting launches, ensuring smooth migration and operation of the DES, and performing day-to-day administrative tasks. The DES Product Manager also supports the broader operations of the content support department. Using advanced knowledge of B&H systems, the role supports report and web functionality requests, updates workflows, trains users, and facilitates communication between departments.

Requirements

Advanced Excel skills, including Pivot Tables, VLOOKUP, and formulas.
Strong written and oral communication skills.
Ability to cut through noise and find consensus.
Basic knowledge of development processes.
Introductory knowledge of programming, such as Python, Java, JavaScript, SQL, or similar.
Experience with project management software; Jira is preferred.
Experience with enterprise software as a developer, administrator, or user.

Nice To Haves

Experience with Jira.

Responsibilities

Administer the DES.
Open development requests for bugs or new features, primarily but not exclusively for the DES.
Track and manage open requests to other departments.
Remove obstacles or hurdles to requests being completed by other departments.
Develop and deliver training and keep DES documentation up to date.
Collaborate with other departments to achieve project success.
Make requests for operational and exploratory reporting.
Perform project management.
Undertake additional responsibilities as assigned by the manager.