Web and Cloud Systems Administrator

San José State University•San Jose, CA

1d•$7,284 - $10,611

About The Position

Under the general supervision of the Associate Director of Digital Solutions, the Web and Cloud Systems Administrator helps shape and advance the university’s web and cloud strategy. The incumbent partners with business and IT leaders to understand solution requirements, architect system designs, and lead solution development to achieve strategic outcomes. The Web and Cloud Systems Administrator independently identifies, analyzes, and develops solutions to complex technical requirements supporting strategic, campus-wide applications and San José State University’s online presence. Responsibilities include analysis, design, configuration, administration, testing, and ongoing support of web-based and cloud applications, including SaaS, collaboration, and identity management tools. The incumbent also serves as a technical resource and consultant for the university website and cloud infrastructure, helping ensure the availability, reliability, security, usability, and accessibility compliance of critical digital services and applications.

Requirements

Advanced knowledge of modern website and web application design, tools, scripting languages, and HTML, including responsive and user-centered design practices
Advanced knowledge of application design, SaaS and cloud concepts, authentication services (LDAP, SAML and OKTA), tools, database concepts
Advanced knowledge of Modern Campus CMS, Pope Tech, Zoom, Event Calendar, Spectrio/Industry Weapon and Digital Signs, and Google Workspace
Application Administration at a level comparable to the achievement of a certification on Google Workspace including configuration, security, and account management
Strong working knowledge of other assigned applications, including Campus Blogs, Confluence, Lucidchart, Ad Astra, OneCampus, Apache & URL redirect rules, and others to be assigned
Advanced knowledge of configuration, account management and administration of all assigned applications.
Strong knowledge of IT processes including ITIL Support
Applied knowledge of Accessibility requirements and solutions, including Section 508
Applied knowledge of Google Analytics and Search including Search Engine Optimization
Advanced project management skills, with the ability to manage multiple, large, and/or complex projects, including project design and planning; ongoing resource, materials, and time management; and implementation.
Ability to think critically and analytically, analyze technical problems utilizing problem solving techniques, interpret and evaluate results, and develop recommendations and solutions understanding impact and implication of alternative solutions
Ability to produce clear, well-organized technical documentation, system guides, and support materials
Ability to translate requirements, ideas and suggestions into full web page designs
Strong written and oral communication skills with the ability to explain technical concepts clearly and effectively
Ability to effectively establish and maintain cooperative working relationship with both IT and Business groups
Equivalent to a bachelor’s degree in a related field. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
Four (4) years of relevant experience.

Nice To Haves

A master’s degree in computer science, Information Technology or related field preferred.
Five (5) years’ Web/Cloud administration, support, or development and Website design, development, implementation and operation, preferably with Modern Campus CMS; Experience designing and implementing cloud solutions using Amazon Web Services (AWS) or Microsoft Azure; and managing IT projects implementing SaaS applications in an Enterprise environment.

Responsibilities

Support all aspects of the SJSU website, manage support queues and providing support for Incidents.
Manage and implement all Standard, Normal and Emergency Changes including new sites, accounts and similar requests, along with backend design and operational changes.
Develop, test, and implement web applications, custom code, and user interface elements following standard web technologies and practices.
Provide application support, administration and configuration to assigned applications including Google Workspace, Zoom, Okta, Pope Tech, CMS, and others.
Monitor application usage and availability and proactively log tickets with vendors to prevent service outages.
Ensure content and application security and compliance with university and department standards.
Evaluate, recommend, and implement new and enhanced features across assigned enterprise applications.
Implement new modernization designs and solutions that enhance existing Web architecture, providing improved reliability, performance and capacity for Web applications.
Implement cloud solutions using Amazon Web Services (AWS) or Microsoft Azure as part of the Web Architecture.
Maintain documentation of physical and logical Web architecture and administrative scripts.
Develop and implement monitoring strategy and use of Nagios or other monitoring tools.
Evaluate emerging technologies, cloud services, and industry trends to make recommendations.
Maintain and update administrative scripts to automate routine system operations, deployments, and database tasks.
Lead campus wide IT projects and internal IT projects as assigned, providing structure, plans, design, and tracking.
Develop and maintain online help resources and documentation including training material. Deliver training to groups or individually as needed.
Provide consultation and guidance to content editors on accessibility requirements and solutions.