Weatherization Specialist

Mid Michigan Community Action Agency•Grant Township, MI

7d•Onsite

About The Position

The Weatherization Specialist will assist the Weatherization Admin Manager and Weatherization Coordinator with the overall organization and functioning of the Weatherization program. This includes tasks such as answering phones, processing files, data entry, educating clients, and maintaining calendars. A key aspect of this role is protecting customer privacy and maintaining confidentiality of all information obtained during service. The specific duties involve completing all required program documentation, reports, and record-keeping accurately and promptly using approved systems. The specialist will also create, compile, balance, enter, and prepare program documents, assist with contractor recruitment, onboarding, and participation, and maintain customer data. Additionally, they will prepare inspection packets and contractor job files, handle telephone inquiries effectively, and participate in professional development activities. Scheduling client appointments and performing other assigned duties are also part of the role.

Requirements

Must possess a minimum of a high school diploma
One-year previous experience with office work.
Proficient computer skills (Word, Excel, Outlook, Internet).
Ability to prioritize your workload with the ability to multitask.
Must be self-directed and able complete assigned tasks and be willing to accept new challenges daily.
Ability to communicates with staff, customers and contractors effectively and pleasantly.
Organizational skills and the ability to type with average speed and accuracy.
Must have reliable transportation, valid driver’s license, provide proof of insurance, pass State Police criminal clearance check and MMCAA’s “Insurance Carriers” driving record review.
Successfully complete a Criminal History check

Nice To Haves

Preference given for two years college education.

Responsibilities

Assist the Weatherization Admin Manager and Weatherization Coordinator with overall organization and functioning of Weatherization including answering phones, file processing, data entry, client education and maintaining calendars.
Protect the privacy of customers/families and hold in confidence all information obtained in the course of service.
Complete all required program documentation, reports, and record-keeping accurately and in a timely manner using approved systems and procedures.
Create, compile, balance, enter, and prepare program documents.
Assist with contractor recruitment efforts and support contractor onboarding and participation within the Weatherization Program.
Entering and maintaining customer data.
Create pre-inspection, energy auditor, and quality control inspection packets.
Create and compile contractor job files.
Ability to handle telephone calls and relate to customers effectively and pleasantly.
Participate in personal and professional development activities to include staff meetings, conferences, and training opportunities.
Schedule client appointments.
Perform other duties as assigned.