Wealth Relationship Officer

HSBC Global Services Limited•Chatham Township, NJ

About The Position

The securities-licensed Wealth Relationship Officer provides sales and relationship support to registered securities representatives and Wealth Relationship Managers (WRMs), including entering trade orders at a registered representative’s direction. The role requires an understanding of brokerage and banking products, trading operations, and brokerage services. It is part of the client relationship team and supports both banking and wealth service activities, helping WRMs spend more time on client-facing work and on acquiring, cross-selling, retaining, and growing their portfolios. The WRM owns the client relationship; the Officer supports the banking portions of assigned portfolios and serves as a client contact when the WRM is unavailable, helping clients reach appropriate channels. The position is not expected to provide securities recommendations. The Officer provides day-to-day client service, assists with transactional enquiries, supports sales documentation and related processes, and helps maintain ongoing client relationships through effective communication and service. The job requires Series 7 and 63 licenses and Life and Health insurance licenses, as well as registration or approval for registration in the relevant states. HSBC states that it does not provide immigration sponsorship for this position; applicants must be authorized to work in the United States.

Requirements

Series 7 and Series 63 licenses are mandatory.
Life and Health insurance licenses are required; must be registered or obtain approval for registration in the states where the registered representative will conduct business.
Good experience in the financial services industry.
Knowledge of brokerage products and services, related operations, and applicable regulations.
Knowledge of anti-money-laundering requirements and relevant U.S. regulatory governance.
Strong interpersonal and responsiveness skills, sound decision-making, and ability to deliver.
Understanding of core products and the Premier proposition, and familiarity with retail and wealth product processes.
Understanding of relationship management systems, including CRM and RM platforms.
Solid understanding of appropriate branch operational procedures.
Knowledge of local and Group compliance regulations.
Ability to deliver a high-quality client experience through effective communication.

Nice To Haves

Previous experience in Retail/Premier Bank sales.
Mandarin language skills.

Responsibilities

Provide high-quality sales support to an individual or team of Wealth Relationship Managers.
Reduce process and administrative work for Wealth Relationship Managers so they can spend more time meeting clients and addressing their needs.
Support Wealth Relationship Managers with the banking portions of their assigned portfolios.
Support client contact and service, including answering calls when a Wealth Relationship Manager is absent, resolving transactional enquiries, facilitating hand-offs to appropriate channels, and managing key-event reminders.
Provide sales support to licensed sales staff by preparing and completing sales documents, entering data, generating reports, and coordinating with support functions to complete client purchase requirements.
Help strengthen client trust in HSBC and Wealth and support Wealth Relationship Managers in achieving their plans and business objectives.
Maintain regular contact with clients regarding their accounts under the direction of a registered securities representative.
Enter client orders and open new client accounts at the direction of a registered representative.
Support client needs through effective communication and needs-based solutions.