Wealth Relationship Officer

HSBC Global Services Limited•Miami, FL

About The Position

The Wealth Relationship Officer is a securities-licensed role supporting Wealth Relationship Managers (WRMs) and registered securities representatives across banking and wealth servicing activities. The role serves as a key point of contact for clients, follows through on requests and documentation, and takes on process and administrative work to increase WRMs’ client-facing capacity while maintaining high service quality. Responsibilities include entering trade orders and opening new client accounts under the direction of a registered securities representative. The role does not provide securities recommendations to clients. The position supports client acquisition, cross sales, retention, and portfolio growth by helping clients reach appropriate support quickly, resolving inquiries efficiently, and enabling WRMs to spend more time with clients. Spanish fluency is required to support the target client base; Portuguese proficiency is a plus. Applicants must be legally authorized to work in the United States, as HSBC will not sponsor immigration for this position.

Requirements

FINRA Series 7 and Series 63 licenses are required.
Experience with financial services or banking.
Knowledge of brokerage products and services, and the operations and regulations that support their delivery.
Knowledge of Anti Money Laundering and relevant U.S. regulatory governance for day-to-day activities.
Experience with relationship management systems such as CRM and RM platforms.
Understanding of core products, including the Premier proposition and retail and wealth product processes.
Fluency in Spanish is required.
Applicants must be legally authorized to work in the United States; HSBC will not provide immigration sponsorship.

Nice To Haves

SIE license; the employer may be willing to sponsor it.
Life and Health insurance licenses; the employer may be willing to sponsor them.
Portuguese proficiency.

Responsibilities

Provide high-quality sales support to an individual or team of Wealth Relationship Managers.
Reduce process and administrative workload for WRMs so they have more time for client meetings and higher-value activity.
Support WRMs across the banking portions of their assigned client portfolios.
Manage day-to-day client contact and servicing, including answering calls in the WRM’s absence and resolving transactional inquiries.
Facilitate hand-offs to appropriate channels to meet client needs.
Prepare and complete sales documents, manage data input, and generate reports supporting licensed sales activity.
Liaise with internal support functions to progress client purchase process requirements through completion.
Enter client trade orders and open new client accounts under the direction of a registered securities representative.
Follow local and Group compliance regulations and appropriate operational procedures.