Wealth Relationship Manager SAFE Act - Chinatown (Bilinugal Speaker, Mandarin)

Citi • San Francisco, CA

20h • $88,400 - $132,600

About The Position

The Wealth Relationship Manager is a seasoned professional role within Wealth Relationship Management (Branch). The position applies in-depth disciplinary knowledge to improve processes and workflow, and integrates subject-matter and industry expertise in a defined area. It requires understanding how related areas work together and contribute to functional and business objectives. The role evaluates moderately complex, variable issues with potentially substantial impact, using analytical skills to assess information and weigh alternatives. Strong communication and diplomacy are required. The position may take formal or informal leadership roles, coach and train new recruits, and influence decisions through advice, counsel, or services. The performance of the individual directly affects the work and performance of teams in the area.

The role builds and deepens relationships with affluent and High Net Worth clients by identifying their needs and providing financial planning and holistic solutions across banking, credit, and investment products and services. It involves proactive client acquisition, referrals, ongoing high-touch engagement, and compliance with applicable regulatory and operating procedures. Mandarin proficiency is required for professional interactions.

Requirements

• 5–8 years of experience.
• Strong analytical and financial skills.
• Strong verbal and written communication skills.
• Organizational skills and strong attention to detail.
• Professional proficiency in Mandarin Chinese.
• Current US FINRA registration: SIE, Series 6, 63, and 65, or Series 7 and 66, or equivalent.
• Meet all US FINRA registration requirements within 150 days of starting in the role.
• Life Insurance License required.
• Meet Life Insurance License requirements within 150 days of starting in the role.
• Register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and obtain a unique identifier before referring interested clients to Citibank for mortgage needs; maintain and renew the registration annually, update registration information promptly, and provide the identifier to consumers as required by regulations and Citi policies.
• Bachelor's/University degree or equivalent experience.

Nice To Haves

• Knowledge of Microsoft Office, including Excel, Outlook, and Word.
• Experience using Money Guide Pro, NaviPlan Select, or similar financial planning software.
• Basic understanding of investment and financial planning strategies.
• Self-starter, problem solver, and goal-oriented team player able to work without direction.

Responsibilities

• Identify, build, and deepen relationships with affluent and High Net Worth clients to gain incremental wallet share through financial planning, discovery, and profiling.
• Anticipate clients’ complex financial needs and offer solutions using products, services, and tools informed by client profiling.
• Work with product specialists to recognize clients’ banking, credit, and investment needs and goals and provide holistic financial solutions.
• Engage regularly with clients through high-touch, face-to-face meetings at their preferred locations, consistent communication, seminars, and other value-added interactions.
• Use referral opportunities to grow the portfolio.
• Proactively source, acquire, and expand high-value customer relationships by maximizing sales and service opportunities.
• Refer opportunities to segment partners, including Lending Consultants, Financial Advisors, Small Business Partners, and Relationship Managers, as appropriate.
• Organize client events to enhance client relationships.
• Acquire new clients by converting referral leads.
• Manage client follow-up and comply with regulatory and compliance operating procedures.
• Adhere to KYC/AML and other compliance requirements.
• Partner with branch team members to ensure clients have a positive in-branch experience.
• Assess risk appropriately in business decisions, protect the firm's reputation and the assets of Citigroup and its clients, comply with applicable laws and policies, exercise sound ethical judgment, and transparently escalate, manage, and report control issues.
• Coach and train new recruits as needed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including planned vacation and unplanned sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior