Wealth Planning Assistant (Hybrid) - 18 Month Term

Prospera Credit Union•Kelowna, BC

10d•CA$27 - CA$29•Hybrid

About The Position

Prospera Credit Union is seeking a Wealth Planning Assistant to support their Kelowna Advice Centres. This role is responsible for providing support to Investment Advisors (IAs) and wealth customers, primarily assisting IAs with their day-to-day administration and sales and service activities. The Wealth Planning Assistant will also assist with completing sales and identifying opportunities to refer wealth customers to other lines of business at Prospera. This is an 18-month term position.

Requirements

2 years’ experience in financial services, preferably with wealth experience, including a thorough understanding of financial products and services.
Effective verbal and written communication skills.
Ability to anticipate needs of and provide superior service to customers and IAs.
Team-oriented with excellent relationship building and interpersonal skills.
Exceptional attention to detail and task prioritization.
Critical thinking, resourcefulness and problem-solving skills.
Willingness and ability to work independently.
Knowledge of industry, products and services.

Nice To Haves

Completion of Canadian Securities Course (CSC)
Completion of Conduct & Practices Handbook (CPH)
IIROC registration

Responsibilities

Respond to and carry out customer requests and inquiries, particularly those of an administrative nature (EFT requests, account inquiries, meeting requests etc.).
Client meeting preparation: preparing applicable statements/paperwork/onboarding documents, customer reminders (including materials to bring to meeting), post meeting duties, follow-up and procedures per referral/onboarding service matrix.
Comprehensive knowledge and execution of CSI policies and procedures: daily review of client accounts, transactions, debits/cash balances, trades, and process trades with written instructions from Investment Advisor.
Thorough knowledge of Client Relationship Management tools and reports.
Assist with customer segmentation and service matrix.
Knowledge of insurance products and service administration, segregated fund administration.
Ensure all corporate policies, procedures and guidelines are adhered to including compliance with legislative and regulatory requirements to mitigate the risk of loss to the Credit Union and members (i.e. compliance, money laundering, privacy, etc.).
Mitigate risk of loss by maintaining timely, effective controls and follow up.
Actively participate in Branch Sales and Service related meetings.
Provide support to team members, Manager, retail employees and partners.