Wealth Management Associate – Disbursement Team Wealth Advice Center

UBS•Charlotte, NC

10d

About The Position

The Wealth Management Associate – Disbursement Team works within the UBS Wealth Advice Center, providing client-focused money movement and disbursement support. The role services existing client relationships by handling withdrawals, transfers, wires, ACH transactions, check requests, and related needs. The associate works directly with clients, primarily by phone and digital channels, and partners with Financial Advisors, Operations, and Risk & Compliance teams to support the full lifecycle of disbursement activities. The position combines front- and back-office operational work with client education and service. It requires accurate processing, clear communication, detailed documentation, timely resolution, and adherence to UBS policies, procedures, regulatory requirements, and operational controls. New employees complete a developmental curriculum led by experienced professionals and internal and external partners. UBS Wealth Advice Center employees must commit to remaining in the center for at least three years before becoming eligible for an internal transfer.

Requirements

Bachelor's degree or equivalent.
SIE must be completed 30 days before joining UBS.
Series 7 and Series 66 must be obtained within 150 days of employment; completing Series 66 before starting is highly recommended.
Strong client focus, listening skills, and verbal and written communication skills.
Ability to learn quickly, maintain a growth mindset, and challenge the status quo.
Ability to work in a fast-paced environment and think clearly in complex situations.
Strong attention to detail and resourcefulness in using available resources.
Proficiency with Microsoft Suite applications, including Outlook, Word, and Excel.
Curiosity about using AI to improve workflows, with sound judgment to validate outputs and align with policies, risk standards, and ethical use.

Responsibilities

Complete the developmental Wealth Management Associate curriculum.
Service and deepen existing client relationships by delivering timely, accurate, client-centric money movement solutions and educating clients.
Partner with Financial Advisors, Operations, and Risk & Compliance teams while supporting clients throughout disbursement activities.
Serve as a subject matter expert for money movement and disbursement activities, including withdrawals, transfers, wires, ACH, check requests, and related servicing needs.
Support front- and back-office operations with accuracy and attention to detail, following UBS policies, procedures, and regulatory requirements.
Promptly respond to client phone calls and digital inquiries, applying WAC core call principles to provide professional, empathetic, solution-oriented service.
Own assigned service requests and client outreach from initiation through completion, ensuring clear communication, proper documentation, and timely resolution.
Work with teammates, Financial Advisors, and internal partners to resolve complex inquiries and achieve positive client outcomes.
Explain money movement processes, timelines, and requirements to clients, set appropriate expectations, and reinforce trust and confidence in UBS.
Follow and uphold compliance, risk, and operational controls to protect clients, the firm, and the client experience.