Waterpark Attendant/Lifeguard

Smoky Mountain Resorts • Sevierville, TN

5d • Onsite

About The Position

The Waterpark Attendant/Lifeguard monitors the pool and waterpark areas to maintain safety and cleanliness and provide SMR guests with a safe, enjoyable experience. The attendant uses active surveillance, enforces pool regulations and company procedures, and may assist or rescue guests who are sick, injured, or in distress. The role also includes opening, closing, and facility checks; waterpark closing procedures; guest service; and participation in First Aid and CPR training and drills. The position requires indoor and outdoor work, physical stamina, and the ability to work in a fast-paced environment. The posted schedule is Sunday through Thursday, 3:00 PM to 11:30 PM, with Friday and Saturday off; schedules may vary based on occupancy, staffing demand, age, and Department of Labor regulations.

Requirements

• Must be at least 15 years old; work schedules vary based on age and Department of Labor regulations.
• High school diploma or equivalent required.
• Must obtain Shallow Water Lifeguarding certification, including First Aid and CPR, within the first week of work.
• Must have Pool Operator (CPO) certification or be able to obtain it within 30 days of the work start date.
• Must be in good physical condition and able to perform indoor and outdoor duties in a fast-paced, demanding environment.
• Must have strength, stamina, and long-distance endurance.
• Must communicate effectively and fluently in English, including speaking, understanding, reading, and writing; adapt Spanish interpretation when necessary.
• Must demonstrate attention to detail, clear communication, customer service, and the ability to take direction.
• Must be able to work well with others and demonstrate flexibility, patience, cooperation, friendliness, care, and compassion.
• Must be willing to learn best practices and adapt to procedural changes.
• Must be able to perform the physical functions of the role, including standing and walking for most of the day, climbing stairs, reaching, bending, pushing, pulling, stooping, kneeling, crouching, and occasionally lifting and moving up to 50 pounds.
• Must have the visual abilities required for the role, including peripheral, distance, close, and depth perception and the ability to adjust focus.
• Must be able to tolerate indoor and outdoor temperatures and exposure to sun, humidity, chemicals, chlorine, and water.
• Must be able to continuously remember information.

Nice To Haves

• Aquatic experience is preferred.
• Experience in hospitality, resorts, or theme parks is preferred.

Responsibilities

• Actively monitor the entire pool and waterpark area, including pools, slides, water features, play areas, steps, tables, seating, and activity areas, to maintain safety.
• Maintain and monitor cleanliness, maintenance, safety, and care in pool, waterpark, hotel, and team-member back-of-house areas.
• Complete daily opening, closing, and facility-check checklists.
• Assist or rescue pool users who are sick, injured, or in distress during potential emergencies.
• Enforce SMR pool regulations and educate guests about them.
• Follow SMR policies and procedures and applicable lifeguard manuals.
• Learn and provide information about resort and hotel locations for guest activities and events.
• Perform waterpark closing procedures.
• Participate in weekly in-service training and drills related to First Aid and CPR certification.
• Complete TOSHA certification and follow proper biohazard-handling training.
• Follow company operating policies and procedures and perform other assigned related duties.
• Support supervisors and managers and contribute to a positive team environment.
• Interact positively and courteously with guests and team members, supporting guest satisfaction and SMR's service standards.
• Respond promptly and professionally to guest issues and management or team-member requests.
• Maintain confidentiality and sound judgment regarding privileged information.
• Keep work areas safe, organized, and maintained, and take appropriate health precautions such as using sunscreen, wearing sunglasses, and staying hydrated and rested.

Benefits

• Company-paid vacation after one year of service through the Years of Service Getaway.
• 401(k) with 4% company match.
• Health, dental, and vision insurance for $29 per week.
• Paid time off.
• Sick time.
• Maternity and paternity leave.
• Professional growth opportunities.
• Tuition reimbursement.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED