Water Treatment Technician

Carroll Water•Dover, DE

1d•Onsite

About The Position

Carroll Water is hiring a dependable, experienced Water Treatment Technician for a full-time, year-round, field-based role. The technician services, troubleshoots, repairs, and maintains residential and commercial water treatment systems while delivering professional customer service. The work involves a range of systems and equipment, including water softeners, acid neutralizers, reverse osmosis systems, filtration systems, chemical feed systems, and UV systems. The technician tests system operation and water quality, identifies service needs, completes maintenance and repairs, and explains recommendations to customers. The role also includes documenting service calls and system performance using company technology, maintaining inventory, safely transporting tools and materials, and keeping the work area and vehicle organized. The technician may help train apprentices and helpers, must follow safety policies and applicable regulations, and participates in weekend or on-call rotations as required. Driving to customer locations throughout the service area is an essential part of the position. Carroll Water is a family-owned and operated company founded in 1983. It provides water treatment, well drilling, and well pump solutions to residential, commercial, agricultural, and industrial customers across Maryland, Pennsylvania, Delaware, and Virginia.

Requirements

Valid driver's license with an acceptable driving record; must meet the company's motor vehicle record requirements and remain insurable under its vehicle insurance policy.
Strong mechanical aptitude and problem-solving skills.
Ability to diagnose and troubleshoot mechanical, plumbing, and water treatment-related systems.
Strong communication and customer service skills.
Ability to safely use hand tools, power tools, testing equipment, and other job-related equipment.
Ability to work independently and function effectively as part of a team.
Strong attention to detail and commitment to quality workmanship.
Ability to communicate professionally with customers, coworkers, and management.
Willingness to participate in weekend or on-call rotations as needed.
Ability to travel to customer locations throughout the service area.
Ability to lift, carry, and move tools, equipment, parts, and materials weighing up to approximately 50 pounds.
Ability to stand, walk, bend, stoop, kneel, crouch, reach, and work in various positions for extended periods.
Ability to use hands and arms repetitively to operate tools and equipment.
Ability to work in confined or limited-access spaces, on uneven terrain, and at residential, commercial, and construction-related jobsites.
Ability to safely enter and exit company vehicles and equipment and to work indoors and outdoors in varying weather and environmental conditions.
Successful completion of applicable pre-employment requirements, including a background check, driving record check, and verification of identity and authorization to work in the United States.

Nice To Haves

Previous experience with water treatment systems.
Plumbing, electrical, HVAC, mechanical, or other skilled-trade experience.
Experience troubleshooting pumps, pressure tanks, filtration systems, or related equipment.
Experience using ServiceTitan or another field service management or CRM system.
Previous experience training or mentoring apprentices or helpers.

Responsibilities

Diagnose, troubleshoot, service, repair, and maintain residential and commercial water treatment systems.
Work with water softeners, acid neutralizers, reverse osmosis systems, filtration systems, chemical feed systems, UV systems, and other related equipment.
Identify system issues and determine appropriate repair or service solutions.
Perform routine maintenance and replace filters, media, components, and other equipment as needed.
Test and evaluate water treatment systems and water quality.
Explain system operation, service recommendations, and maintenance needs to customers clearly and professionally.
Provide high-quality customer service and represent Carroll Water positively at each jobsite.
Document service calls, work performed, equipment installed, customer interactions, and system performance using company technology.
Maintain accurate inventory of tools, parts, and materials needed for service calls.
Load, transport, and safely handle tools, equipment, and materials.
Maintain a clean, organized, and safe vehicle and work area.
Assist with training and mentoring apprentices and helpers as assigned.
Follow company safety policies, procedures, and applicable regulations.
Participate in weekend or on-call rotations as required.
Travel to customer locations throughout the service area.
Perform other related duties as assigned.