Water Treatment Technician

Carroll Water•Cockeysville, MD

1d•Onsite

About The Position

Carroll Water is seeking a dependable and experienced Water Treatment Technician for a full-time, year-round, field-based role servicing residential and commercial water treatment systems. The technician diagnoses, troubleshoots, repairs, and maintains systems while providing professional customer service at customer locations throughout the service area. The position involves working with water softeners, acid neutralizers, reverse osmosis systems, filtration systems, chemical feed systems, UV systems, and related equipment. Technicians document their work using company technology, maintain tools and inventory, follow safety policies, and may help train apprentices and helpers. Weekend or on-call rotations are required as needed. Employment is contingent on applicable pre-employment checks and meeting the company's driving and insurability requirements.

Requirements

Valid driver's license with an acceptable driving record; must meet company MVR requirements and remain insurable under the company's vehicle insurance policy.
Strong mechanical aptitude and problem-solving skills.
Ability to diagnose and troubleshoot mechanical, plumbing, and water treatment-related systems.
Strong communication and customer service skills.
Ability to safely use hand tools, power tools, testing equipment, and other job-related equipment.
Ability to work independently and effectively as part of a team.
Strong attention to detail and commitment to quality workmanship.
Ability to communicate professionally with customers, coworkers, and management.
Willingness to participate in weekend or on-call rotations as needed.
Ability to travel to customer locations throughout the service area.
Ability to regularly lift, carry, and move tools, equipment, parts, and materials weighing up to approximately 50 pounds.
Ability to stand, walk, bend, stoop, kneel, crouch, reach, and work in various positions for extended periods; use hands and arms repetitively; work in confined or limited-access spaces and on uneven terrain; safely enter and exit vehicles and equipment; and work indoors and outdoors in varying conditions.
Must successfully complete applicable pre-employment requirements, including a background check, motor vehicle/driving record check, and verification of identity and authorization to work in the United States.

Nice To Haves

Previous experience with water treatment systems.
Plumbing, electrical, HVAC, mechanical, or other skilled-trade experience.
Experience troubleshooting pumps, pressure tanks, filtration systems, or related equipment.
Experience using ServiceTitan or another field service management/CRM system.
Previous experience training or mentoring apprentices or helpers.

Responsibilities

Diagnose, troubleshoot, service, repair, and maintain residential and commercial water treatment systems.
Identify system issues and determine appropriate repair or service solutions.
Perform routine maintenance and replace filters, media, components, and other equipment as needed.
Test and evaluate water treatment systems and water quality.
Explain system operation, service recommendations, and maintenance needs to customers clearly and professionally.
Provide high-quality customer service and represent Carroll Water positively at jobsites.
Document service calls, work performed, equipment installed, customer interactions, and system performance using company technology.
Maintain accurate inventory of tools, parts, and materials needed for service calls.
Load, transport, and safely handle tools, equipment, and materials.
Maintain a clean, organized, and safe vehicle and work area.
Assist with training and mentoring apprentices and helpers as assigned.
Follow company safety policies, procedures, and applicable regulations.
Participate in weekend or on-call rotations as required.
Perform other related duties as assigned.