Water Systems Service Technician

A. O. Smith Corporation•Town of Grand Chute, WI

13d•Onsite

About The Position

A.O. Smith is seeking a Water Systems Service Technician to provide regional field service for residential and commercial water treatment equipment. The position includes visiting customer sites, servicing and repairing equipment, delivering salt, supporting dealers, and providing customer service. The technician travels in a company vehicle to support the service area and performs related warehouse and shop duties.

Requirements

High school diploma.
At least 5 years of related work experience or training.
Proficiency with computers and programs, specifically Microsoft Office, Salesforce, and SAP.
Proficient customer service experience.
General understanding of local, state, and national codes and regulations.
Ability to work independently and as part of a team to meet deadlines and goals.
Demonstrated understanding of water supply systems, pressure-boosting systems, regulation, and piping scenarios.

Nice To Haves

Associate degree in a related field.
Field experience related to HVAC, plumbing, or mechanical work.
Trade certification.
Demonstrated experience with control systems (PLCs) and building integration systems.

Responsibilities

Perform maintenance and repairs on residential and commercial water treatment equipment.
Deliver salt to residential and commercial customers.
Record unit data and test water conditions during every service call.
Maintain customer relationships and answer questions during service calls and salt deliveries.
Communicate professionally with customers and company personnel at all levels.
Provide written and verbal service-call reports demonstrating an understanding of water systems.
Coordinate with management, sales, and customer service to resolve customer complaints.
Travel in a company vehicle to support and maintain the service area.
Maintain inventory in the service vehicle.
Call ten Oshkosh-area plumbers on Mondays regarding orders for units, parts, salt, filters, and other items.
Deliver units, parts, salt, filters, and other items to Oshkosh-area plumbers on Tuesdays.
Provide customers with service assistance by telephone.
Add service-call photos to the CRM.
Receive salt deliveries and unload them into the warehouse using a forklift.
Use CRM scheduling and enter sales orders in MAS.
Sign for and receive orders from Water-Right.
Remove rental equipment when needed.
Perform basic shop duties, including cleaning and building maintenance.
Assist other departments as needed and perform other activities as directed.