Service Technician - Water Systems

A. O. Smith Corporation•Town of Grand Chute, WI

13d•Onsite

About The Position

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. This role is a regional field service position with primary responsibility for customer site visits, defusing tense situations, maintaining relationships, servicing and repairing equipment, delivering salt, and providing dealer and customer support.

Requirements

High School Diploma
5+ years of related work experience or training.
Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.
Proficient customer service experience.
Possess a general understanding of local, state, and national codes / regulations.
Ability to work independently and as a team to meet deadlines and goals.
Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.

Nice To Haves

Associates degree in related, preferred
Field HVAC/Plumbing/Mechanical related experience preferred
Trade Certification, preferred
Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.

Responsibilities

Complete Maintenance and repairs on residential and commercial water treatment equipment.
Deliver salt to both residential and commercial customers.
Record unit data and test water conditions on each and every service call.
Maintain customer relationships and provide answers during the course of service calls and salt deliveries.
Utilize interpersonal skills to communicate professionally at all levels with customers and within the company.
Provide written and verbal reports of service calls that incorporate the complete understanding of a Water System.
Communicate with management, sales and customer service to resolve customer complaints.
Travel in company vehicle in order to support and maintain service area.
Maintain service vehicle inventory.
Monday sales calls to ten Oshkosh area plumbers for orders of units, parts, salt, filters etc.
Deliver units, parts, salt, filters etc. to Oshkosh area plumbers every Tuesday.
Provide service assistance to customers via telephone contact.
Add service call photos to CRM
Take in salt deliveries and unload into warehouse via forklift.
Understanding of CRM scheduling and MAS sales order entry.
Sign and receive orders from water right.
Removal of rental equipment when needed.
Basic shop duties such as cleaning and building maintenance.
Provide assistance to other departments as needed.
Perform any other activities as needed or as directed.