Water Safety Account Manager

HOH Water Technology • Wixom, MI

18h • $90,000 - $120,000 • Remote

About The Position

HOH Water Technology is seeking a Water Safety Account Manager to serve as the trusted partner for clients’ water safety programs. This highly visible, client-facing role on the Technical Services Team owns relationships for an assigned portfolio of Water Safety accounts and translates technical program requirements into practical outcomes that support facility safety and regulatory compliance. The role is remote and based near Chicago or Detroit, with 25–50% travel to client sites expected.

The Account Manager retains and grows existing accounts, manages compliance with clients’ Water Management Programs and applicable standards, coordinates sampling and documentation, and supports implementation of new programs. The Water Safety Product Manager owns program design and content; the Account Manager owns onboarding execution and client-facing delivery. The position partners closely with the Product Manager and the broader Technical Services team.

Requirements

• ASSE 12080 Legionella Water Safety and Management Certification is strongly preferred and must be obtained within one year of hire.
• Working knowledge of Legionella risk management, ANSI/ASHRAE Standard 188/514, AAMI ST-108, and water safety compliance.
• Experience in water safety, water treatment, environmental health, engineering, microbiology, or a related technical field.
• Experience in account management, client services, or compliance-driven programs.
• Proven ability to manage a multi-account book of business with strong documentation, scheduling, and follow-through.
• Excellent communication skills, including the ability to explain complex regulatory requirements in plain language to facility contacts and decision makers.
• Comfort with difficult conversations with non-compliant clients and driving them toward resolution.
• Experience building relationships with stakeholders at multiple levels of a client organization.
• Proficiency with CRM, Microsoft Office, and related business systems.
• Ability to travel 25–50% of the time and maintain a valid driver’s license.

Nice To Haves

• Bachelor’s degree preferred.
• Other relevant water safety or water treatment industry certifications, such as CWT, are a plus.

Responsibilities

• Retain and grow an assigned portfolio of Water Safety accounts through consistent, high-value service.
• Build and maintain relationships with client decision makers and stakeholders across facilities, operations, infection control, and administration.
• Identify and deliver solutions that address evolving compliance needs, including Water Management Programs, filters, supplemental disinfection, Legionella testing, and remediation products.
• Proactively facilitate contract renewals and maintain current agreements for every account in the portfolio.
• Conduct scheduled business reviews in accordance with HOH service guidelines.
• Own compliance outcomes for assigned clients, ensuring each account meets its active Water Management Program requirements and applicable regulatory standards.
• Facilitate client Water Safety Committee meetings as required by service agreements, clarify agendas, and document outcomes.
• Maintain complete, current compliance logs; communicate non-compliance and remediation paths; and execute an off-ramp plan for clients who remain non-compliant after notification.
• Coordinate Legionella sampling according to each client’s Water Management Program, through direct collection, client coordination, or Water Quality Engineers.
• Accurately capture and maintain water safety documentation, including service reports, laboratory reports, Legionella test results, and disinfection reports, in the system of record.
• Implement new Water Management Programs with the Water Safety Product Manager, owning onboarding execution and client-facing delivery.
• Drive program implementation through verification and validation steps defined by ANSI/ASHRAE Standard 188 and each client’s active Water Management Program.
• Serve as the primary day-to-day technical resource for clients by answering compliance questions, interpreting program requirements, and guiding facility contacts through their obligations.
• Perform or assist with environmental and facility risk assessments for program implementation or remediation.
• Escalate product, content, and technical resource gaps to the Water Safety Product Manager.

Benefits

• Medical and dental insurance with generous employer contributions.
• HSA contributions.
• 401(k) with company matching.
• Life insurance.
• PTO and paid holidays, including HOH’s year-end holiday break.
• Participation in the company-wide profit-sharing program.
• Ongoing professional development, technical training, industry education, and leadership development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed