Water Safety Account Manager

HOH Water Technology • Palatine, IL

15h • $90,000 - $120,000 • Remote

About The Position

HOH Water Technology is hiring a Water Safety Account Manager for its Technical Services Team. This remote, client-facing role is based near Chicago or Detroit and includes 25–50% travel to client sites. The Account Manager owns relationships for an assigned portfolio of Water Safety clients, serving as their primary contact and translating technical program requirements into practical outcomes that support facility safety and regulatory compliance.

The role combines account management, compliance oversight, program implementation, and technical support. The Account Manager retains and grows client accounts, oversees Water Management Program compliance, coordinates meetings and Legionella sampling, maintains accurate records, and supports implementation of new programs. The Water Safety Product Manager owns program design and content; the Account Manager owns onboarding execution and client-facing delivery. The role also includes identifying account-level needs and escalating program or technical gaps to the Product Manager.

Requirements

• ASSE 12080 Legionella Water Safety and Management Certification is required within one year of hire.
• Working knowledge of Legionella risk management, ANSI/ASHRAE Standards 188 and 514, AAMI ST-108, and water safety compliance.
• Experience in water safety, water treatment, environmental health, engineering, microbiology, or a related technical field.
• Experience in account management, client services, or compliance-driven programs.
• Demonstrated ability to manage a multi-account book of business with strong documentation, scheduling, and follow-through.
• Excellent communication skills, including the ability to explain complex regulatory requirements in plain language.
• Comfort having difficult conversations with non-compliant clients and driving them toward resolution.
• Experience building relationships with stakeholders at multiple levels of a client organization.
• Proficiency with CRM, Microsoft Office, and related business systems.
• Ability to travel 25–50% of the time and maintain a valid driver’s license.

Nice To Haves

• Bachelor’s degree.
• Other relevant water safety or water treatment industry certifications, such as CWT.

Responsibilities

• Retain and grow an assigned portfolio of Water Safety accounts through consistent, high-value service.
• Build and maintain relationships with decision makers and stakeholders across facilities, operations, infection control, and administration.
• Identify and deliver solutions that address clients’ evolving compliance needs, including Water Management Programs, filters, supplemental disinfection, Legionella testing, and remediation products.
• Facilitate contract renewals proactively and maintain current agreements for every account.
• Conduct scheduled business reviews in accordance with HOH service guidelines.
• Own compliance outcomes for assigned clients, ensuring accounts meet active Water Management Program requirements and applicable regulatory standards.
• Facilitate Water Safety Committee meetings at the frequency specified by service agreements, clarify agendas, and document outcomes.
• Maintain current compliance logs, communicate non-compliance with a remediation path, and execute an off-ramp plan for clients who remain non-compliant after notification.
• Coordinate Legionella sampling through direct collection, client coordination, or engagement of Water Quality Engineers.
• Accurately and completely capture service reports, lab reports, Legionella test results, and disinfection reports in the system of record.
• Implement new Water Management Programs with the Water Safety Product Manager, owning onboarding execution and client-facing delivery.
• Drive program implementation through verification and validation steps defined by ANSI/ASHRAE Standard 188 and each client’s active Water Management Program.
• Serve as the primary day-to-day technical resource for clients by answering compliance questions, interpreting program requirements, and guiding facility contacts through their obligations.
• Perform or assist with environmental and facility risk assessments for program implementation or remediation.
• Identify account-level product, content, or technical resource gaps and escalate them to the Water Safety Product Manager.

Benefits

• Medical and dental insurance with generous employer contributions.
• HSA contributions.
• 401(k) with company matching.
• Life insurance.
• PTO and paid holidays, including a year-end holiday break.
• Participation in a company-wide profit-sharing program.
• Professional development, technical training, industry education, and leadership development opportunities.
• Opportunities for growth and connection in a culture with caring leaders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed