Water Quality Technician

Connecticut Water•New Braunfels, TX

About The Position

The Water Quality Technician supports H2O America’s water quality program through data analysis and issue mitigation, sampling, backflow prevention, and water main flushing. The role focuses on regulatory compliance with drinking and wastewater standards and involves communication with internal teams, regulatory bodies, businesses, customers, and the public. Strong communication, analytical, and critical-thinking skills are needed to support compliance and deliver services to customers. Responsibilities and the percentage of time spent on different tasks may vary by region and business needs; day-to-day priorities are determined by the Lead and Supervisor.

Requirements

High school diploma or GED and/or 6 months of relevant professional experience.
Valid driver’s license with an acceptable Motor Vehicle Record.
Ability to obtain a Class D Water Treatment Operator License within a reasonable amount of time and demonstrate progress toward a Class C license.
Relevant certifications required for the team’s needs or as directed by management.
High proficiency in computer skills.
Mechanical aptitude.
Strong communication and collaboration skills.
Ability to work off-shift hours and weekends.

Nice To Haves

Customer Service Inspector (CSI) License.
Experience working in a science, engineering, laboratory, or other technical environment.
Customer service experience.

Responsibilities

Analyze water quality data to identify deficiencies and develop recommendations and resolutions.
Execute routine and special sampling programs and manage laboratory results, including results related to PFAS, DBP, Lead and Copper, LT2, and cryptosporidium.
Schedule sampling with the Operations team to ensure compliance with state public health department requirements.
Conduct routine backflow prevention testing and maintain accurate inspection and certification records.
Perform systematic water main flushing to maintain water quality, remove sediment buildup, and ensure proper chlorine residuals throughout the distribution system.
Collaborate with Engineering, Operations, Distribution, and other teams to resolve or mitigate water quality issues.
Support environmental quality efforts by implementing predetermined protection plans.
Assist in tracking government rulemaking and execute predetermined response plans.
Ensure water quality permit requirements are met.
Assist with researching and drafting technical reports on public health concerns, emerging contaminants, environmental health, and treatment technology changes.
Assist in developing communications materials, including Annual Consumer Confidence reports and other customer-facing materials.
Work directly with customers and other stakeholders as needed to address water quality issues.
Respond successfully to routine emergency situations.
Work off-shift hours and weekends to perform maintenance and resolve urgent water quality issues.
Follow and help ensure compliance with company safety rules, including the Company Safety Manual, OSHA regulations, and applicable state, federal, and governing-body rules and regulations.
Perform other duties as required or assigned.