Water Quality Technician

Connecticut Water Service, Inc.•New Braunfels, TX

About The Position

The Water Quality Technician supports H2O America’s water quality program through data analysis and issue mitigation, sampling, backflow prevention, and water-main flushing. The role focuses on regulatory compliance with drinking-water and wastewater standards and involves communication with internal teams, regulatory bodies, businesses, and the public. Strong communication, analytical, and critical-thinking skills are needed to help ensure compliance and deliver services to customers. Responsibilities and the proportion of time devoted to different tasks may vary by region and business need. Day-to-day priorities are determined by the Lead and Supervisor. The technician may also respond to routine emergencies and must be able to work off-shift hours and weekends to perform maintenance and resolve urgent water-quality issues. The position requires compliance with company safety rules, the Company Safety Manual, OSHA requirements, and other applicable regulations.

Requirements

High school diploma or GED and/or six months of relevant professional experience.
Valid driver’s license with an acceptable Motor Vehicle Record.
Ability to obtain a Class D Water Treatment Operator License within a reasonable amount of time and demonstrate progress toward a Class C license.
Relevant certifications required for the team’s needs or as directed by management.
High proficiency in computer skills.
Mechanical aptitude.
Strong communication and collaboration skills.
Ability to work off-shift hours and weekends for maintenance and urgent water-quality issues.

Nice To Haves

Customer Service Inspector (CSI) License.
Experience in a science, engineering, laboratory, or other technical environment.
Customer service experience.

Responsibilities

Analyze water-quality data to identify deficiencies and recommend resolutions.
Conduct routine and special sampling programs and manage laboratory results, including results for PFAS, DBP, Lead and Copper, LT2, and cryptosporidium; coordinate sampling with Operations to support state public health department compliance.
Conduct routine backflow-prevention testing and maintain inspection and certification records.
Perform systematic water-main flushing to maintain water quality, remove sediment buildup, and ensure appropriate chlorine residuals throughout the distribution system.
Collaborate with Engineering, Operations, Distribution, and other teams to resolve or mitigate water-quality issues.
Implement predetermined environmental-protection plans.
Assist with tracking rulemaking at all levels of government and carry out predetermined response plans.
Ensure water-quality permit requirements are met.
Assist in researching and drafting technical reports on public health concerns, emerging contaminants, environmental health, and treatment-technology changes.
Assist with developing communications materials, including Annual Consumer Confidence reports and other customer-facing materials.
May work directly with customers and other stakeholders to address water-quality issues.
Respond successfully to routine emergency situations; work off-shift hours and weekends for maintenance and urgent water-quality issues.
Follow and help ensure compliance with company safety rules, OSHA regulations, and other applicable rules and regulations.
Perform other duties as required or assigned.