Water Quality Laboratory Program Manager

California Water Service Group•San Jose, CA

5d•$102,000 - $189,400•Onsite

About The Position

California Water Service Group (Cal Water) invites you to build a meaningful career with the third largest publicly traded water utility in the United States. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving the quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values—integrity, quality, service, value, health and safety, respect and collaboration, and corporate citizenship—and is reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose driven organization where your work makes a lasting impact. The Water Quality Laboratory Program Manager is responsible for managing all laboratory water quality databases for daily water quality operations. This role aids to ensure the water quality databases are in compliance with all laboratory regulations required by The National Environmental Laboratory Accreditation Program Institute (TNI) & Environmental Laboratory Accreditation Program (ELAP). Serves as a super-user of the Laboratory Information Management System (LIMS) platform company-wide, maintaining the integrity of the LIMS application for all users and managing all LIMS related projects including the execution of a strategic data management plan for water quality. This position is also responsible for supporting Water Quality and Laboratory related special projects. The Water Quality Laboratory Program Manager role is expected to serve in End-user development (EUD) or end-user programming (EUP) for LIMS, as required. This position will report to the Chief Water Quality Officer and is located in San Jose, CA.

Requirements

Bachelor’s degree in Chemistry, Biology, Environmental Science, Environmental Engineering, and/or equivalent relevant experience
Three years of experience working in water quality compliance
Proficient in the use of Microsoft Office applications
Valid California Driver License
Knowledge of state and federal water quality regulations and drinking water laboratory regulations
Knowledge of Company policies and procedures
Knowledge of water systems treatment and distribution practices
Knowledge of and ability to apply water and environmental regulations
Knowledge of drinking water contaminants, their standards, and all associated regulations
Knowledge of water quality sampling, test methods, chain of custody documentation, and compliance standards
Knowledge and ability to use Microsoft Office applications to create presentations, spreadsheets, and Word documents
Knowledge of the Laboratory Information Manager System (LIMS)
Ability to communicate effectively, both verbally and in writing, with agencies, contractors, consultants, customers, employees, and vendors
Ability to work effectively with all levels of employees and management
Ability to work with regulators, operators, technical staff, and customers
Ability to think clearly and react appropriately in emergency situations
Demonstrated commitment to outstanding customer service
Demonstrated organizational and time management skills
Demonstrated project management skills
Good problem-solving and trouble shooting skills
Flexible and able to prioritize work

Responsibilities

Manages the Laboratory Information Management System (LIMS), including recommending upgrades to the existing system, creating reports, providing user training, and ensuring regulatory compliance
Manages Water Quality software projects company-wide of various scope, schedule, and budget
Provides ongoing maintenance support for Water Quality applications
Serves as Company-wide subject matter expert on all things related to the Laboratory Information Management system
Acts as the primary contact for the data management process between IT, and LIMS users and provides end-user support on LIMS applications and all LIMS related issues
Responsible for the execution of a strategic data management plan for water quality and other related laboratory special projects
Prepares special reports for senior management, districts, and regulatory agencies using LIMS
Work closely with water quality personnel, vendors, and other IT professionals to understand the needs of the staff and clients, configure LIMS in a manner that addresses those needs and maximizes the system's potential
Assists with troubleshooting and systems configurations, work closely with the IT team to resolve networking issues, participate in disaster recovery exercises
Trains applicable Company personnel on LIMS, related WQ databases, water quality regulations, and all other water quality-related topics; provides guidance to all water quality staff on LIMS problem-solving and regulatory compliance
Works closely with the IT team to resolve networking issues reported by laboratory employees
Participates in and supports the Company’s Continuous Improvement program and projects
Performs other similar duties as assigned