Water Operations Senior Manager
About The Position
NW Natural Water owns and operates water and wastewater utilities in communities throughout Texas, Arizona, California, Idaho, Oregon, and Washington. Since 2018, NW Natural Water has acquired more than 30 utilities and today serves more than 190,000 people via 76,000 connections. Our parent company, NW Natural Holding Company (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon and has been doing business for over 165 years. The company operates through NW Natural Gas Company (NW Natural), SiEnergy Operating (SiEnergy), NW Natural Water Company (NW Natural Water), NW Natural Renewables Holdings (NW Natural Renewables), and other business interests, serving a combined population of over 2.6 million people. This role administers client relationship and operations management responsibilities pertaining to service agreement scope fulfillment in the areas of system operation, utility management, and management of client relationships. Major areas of management include staffing, water systems compliance, budgeting, and revenue generation.
Requirements
- Bachelor’s degree or equivalent education/experience.
- Five years experience in a leadership/management role.
- Two to five years of experience in covering all aspects of utility operation.
- Comprehensive knowledge of laws and regulations that apply to various governing agencies.
- Thorough knowledge of water and wastewater system operations, as applicable.
- Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record.
Nice To Haves
- Oregon Water Distribution Operator (Grade 1-4)
- Oregon Water Treatment Operator (Grade 1-4)
- Oregon Wastewater Treatment Plant Operator (Grade 1-4)
- Oregon Wastewater Collections Operator (Grade 1-4)
Responsibilities
- Administer the overall operation of water distribution, water treatment, wastewater collections, and wastewater treatment for client water systems within department service area.
- Execute all contractual deliverables in the areas of field operations and management services.
- Manage client communications, including preparation of written status reports, email, phone, and in person meetings as required.
- Facilitate preparation of annual client budgets and midyear budget adjustments.
- Coordinate client budget approvals and manage service contracts to meet budgets.
- Maintain current knowledge and understanding in order to ensure strict compliance with all federal and state rules and regulations.
- Develop and manage operations team, including responsibility to hire in accordance with staffing plan, develop staff to effectively provide services, and to complete training and gain certifications in accordance with company policy.
- Conduct scheduled employee staffing performance evaluations within Company guidelines.
- Manage department budget through personnel utilization and other metrics.
- Direct emergency response programs.
- Comply with all Company policies, procedures, and safety regulations.
- Comply with Company Grooming and uniform policy.
Benefits
- Rich health insurance benefits with competitive employer contribution
- Free access to an online wellness resources platform
- Accrue up to 15 Vacation Days annually
- 13 paid holidays
- 3 weeks paid parental leave
- Competitive 401K company contribution and match
- 15% discount on NW Natural stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
