Water Remediation Operations Manager

J. Blanton Plumbing•Northbrook, IL

About The Position

J. Blanton Plumbing is seeking an experienced Water Remediation Operations Manager to lead and grow our residential water remediation team. This is a leadership opportunity for someone with a strong background in water restoration who is passionate about developing people, driving operational excellence, and delivering an exceptional customer experience. As the Operations Manager, you will oversee daily field operations, manage restoration crews, ensure projects are completed safely and efficiently, and help build a high-performing department as our company continues to grow.

Requirements

5+ years of residential water restoration experience
Previous experience managing water restoration crews and field operations
Strong leadership, coaching, and team development skills
Experience scheduling crews and managing multiple restoration projects simultaneously
Excellent communication and organizational skills
Strong understanding of water mitigation equipment, drying processes, and industry best practices
Valid driver's license with a clean driving record

Nice To Haves

IICRC Water Restoration Technician (WRT)
IICRC Applied Structural Drying (ASD)
IICRC Applied Microbial Remediation Technician (AMRT)

Responsibilities

Lead, manage, and develop the residential water remediation team
Oversee daily scheduling, staffing, and job execution
Ensure restoration projects are completed safely, efficiently, and to company standards
Coach and mentor field technicians and crew leaders
Monitor quality control, productivity, and customer satisfaction
Coordinate with dispatch, sales, and other departments to ensure smooth operations
Maintain compliance with all industry standards, safety regulations, and company policies
Drive department performance through training, accountability, and continuous improvement
Assist with hiring, onboarding, and performance management of field personnel