Water Operations Manager
About The Position
NW Natural Water owns and operates water and wastewater utilities in communities throughout Washington, Arizona, California, Idaho, Oregon, and Texas. Since 2018, we have acquired more than 30 utilities and today serve more than 190,000 people via 76,000 connections. Our Whidbey Island operations team plays a critical role in delivering safe, reliable water service to residential, agricultural, and commercial customers throughout Whidbey Island and portions of Island, Skagit, and Snohomish counties. With a local presence dating back to 1991, our team is responsible for the operation, maintenance, repair, and improvement of vital water infrastructure while ensuring compliance with local, state, and federal regulations. If you're looking for an opportunity to make a direct impact on the communities you serve while working alongside a dedicated team, we'd love to hear from you. Position Summary: Administer client relationship and operations management responsibilities pertaining to service agreement scope fulfillment in the areas of system operation, utility management, and management of client relationships. Major areas of management include staffing, water systems compliance, budgeting, and revenue generation.
Requirements
- Five or more years of experience in covering all aspects of utility operation.
- Demonstrated experience providing leadership and direction for projects, initiatives, or teams, with or without formal supervisory responsibility.
- Comprehensive knowledge of laws and regulations that apply to various governing agencies.
- Thorough knowledge of water and wastewater system operations, as applicable.
- Valid driver’s license (or obtain within 90 days if out-of-state), required certifications/endorsements, and satisfactory driving record.
- WDM 1 (Water Distribution Manager), WTPO (Water Treatment Plant Operator) 1, and CCS (Cross Connection Specialist) certifications required.
Nice To Haves
- WDM 2 (Water Distribution Manager), WTPO (Water Treatment Plant Operator) 2, and CCS (Cross Connection Specialist) certifications preferred.
Responsibilities
- Administer the operation of water distribution and water treatment for clients within department service area.
- Execute all contractual deliverables in the areas of field operations and management services.
- Manage client communications, including preparation of written status reports, email, phone, and in person meetings as required.
- Facilitate preparation of annual client budgets and midyear budget adjustments.
- Coordinate client budget approvals and manage service contracts to meet budgets.
- Maintain current knowledge and understanding in order to ensure strict compliance with all federal and state rules and regulations.
- Develop and manage operations team, including responsibility to hire in accordance with staffing plan, develop staff to effectively provide services, and to complete training and gain certifications in accordance with company policy.
- Conduct scheduled employee staffing performance evaluations within Company guidelines.
- Manage department budget through personnel utilization and other metrics.
- Comply with all Company policies, procedures, and safety regulations.
- Comply with Company Grooming and uniform policy.
Benefits
- Rich health insurance benefits with competitive employer contribution
- Free access to an online wellness resources platform
- Accrue up to 15 Vacation Days annually
- 13 paid holidays
- 3 weeks paid parental leave
- Competitive 401K company contribution and match
- 15% discount on NW Natural stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
