Water Control Center Supervisor
About The Position
Responsible for the safe, reliable, and efficient operation of Georgetown's water distribution system through continuous monitoring and control of the City's water infrastructure. Oversees all aspects of water system operations including SCADA monitoring, storage tank management, pressure zone control, valve operations, emergency response coordination, outage management, and operational communications. Supervises Utility System Operators and ensures all activities prioritize public health, employee safety, environmental stewardship, regulatory compliance, and exceptional customer service.
Requirements
- High school diploma or equivalent.
- Five (5) years of progressively responsible experience in water distribution operations, treatment operations, or utility system control.
- Two years of supervisory or lead position experience.
- Experience coordinating emergency response and utility restoration activities.
- Texas Class C Water Distribution License or higher.
- Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three (3) year driving history.
Nice To Haves
- Texas Surface Water Treatment License (preferred)
- Incident Command System (ICS) 100 and 200 (preferred)
Responsibilities
- Monitor and control the City's potable water distribution system using SCADA.
- Maintain system pressures throughout all pressure zones.
- Monitor storage tank levels and coordinate pumping operations.
- Coordinate operation of booster pump stations, pressure reducing valves (PRVs), and other critical system assets.
- Monitor system flows, pressures, pump status, alarms, and water quality indicators.
- Coordinate planned operational changes with Water Operations and Engineering.
- Optimize system operations to improve efficiency while maintaining service reliability.
- Coordinate response to water main breaks, pressure loss events, service interruptions, and water quality incidents.
- Dispatch field personnel and coordinate restoration activities.
- Maintain situational awareness during emergency events.
- Prepare operational briefings for executive leadership.
- Participate in Emergency Operations Center (EOC) activations.
- Monitor the City's SCADA system 24 hours per day.
- Identify abnormal operating conditions and initiate appropriate response.
- Verify alarm accuracy and report instrumentation or communication failures.
- Coordinate with Operational Technology staff regarding SCADA improvements.
- Assist with testing of new control strategies and system upgrades.
- Monitor chlorine residuals, turbidity, storage tank turnover, and water age indicators.
- Coordinate operational changes to maintain regulatory compliance.
- Notify appropriate personnel of abnormal water quality conditions.
- Support implementation of water quality investigations.
- Serve as the operational point of contact during distribution system emergencies.
- Provide timely outage information to customer service representatives.
- Maintain communication with emergency responders, internal departments, and executive leadership.
- Coordinate restoration updates for public communication.
- Analyze system performance trends.
- Monitor pressure and storage reliability metrics.
- Support development of operational improvements.
- Participate in after-action reviews following major events.
- Recommend operational improvements to enhance system resilience.
- Performs other duties as assigned.
Benefits
- Check out the benefits of working with us here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
