Water and Sewer Billing Coordinator

Town of Hopkinton MA•Hopkinton, MA

20h•Onsite

About The Position

The Town of Hopkinton is seeking a detail-oriented, organized, and customer-focused professional to join our Department of Public Works as our Water and Sewer Billing Coordinator. This position plays an important role in keeping the Town's water and sewer billing operations running smoothly. From managing customer accounts and investigating billing discrepancies to helping residents with questions and concerns, the Water and Sewer Billing Coordinator combines financial accuracy, problem-solving, and customer service in a busy municipal office. Working under the direction of the Administrative Manager and alongside the Water & Sewer team, you'll have the opportunity to work independently, collaborate with colleagues, and contribute to essential services that our community relies on every day.

Requirements

Four (4) years of experience in accounting, bookkeeping, or related administrative work, including at least one (1) year of customer service experience; or an equivalent combination of education, training, and experience.
Strong analytical, organizational, and problem-solving skills, with excellent attention to detail.
Experience working with financial records and accounting systems, proficiency with spreadsheets, and the ability to learn and navigate new software systems.
Excellent communication and customer service skills, including the ability to handle challenging conversations with patience and professionalism.
The ability to work independently, manage competing priorities, and collaborate effectively with others.

Nice To Haves

Prior experience in water and sewer or utility billing is strongly preferred, particularly experience with customer accounts, billing adjustments, and resolving discrepancies.
Experience in municipal government, Munis billing, and automated meter reading software is also preferred.