Watch Specialist
About The Position
Our Phoenix Authentication Center is where the magic happens! The Art & Science of Real comes to life within our facility, combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our center, the team processes, authenticates, and repairs luxury items for listing on our website. As a Watch Specialist, you will be responsible for assessing, repairing, and authenticating luxury timepieces, ensuring they meet our high standards of functionality, accuracy, and authenticity. If you have a passion for horology and thrive in a fast-paced, production-driven environment, this could be the perfect match!
Requirements
- Ability to execute on communication systems.
- Adept at working with technology solutions to increase productivity and efficiency.
- Polished in verbal and written communication.
- Ability to handle multiple complex, time sensitive situations.
- Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required.
- Degree or certification from relevant watchmaking educational institution.
- 3-5 years experience repairing timepieces.
Nice To Haves
- Brand certification from major watch brand a plus.
Responsibilities
- Assessing the condition, authenticity, and functionality of timepieces personally worked on within our locations.
- Diagnosing and performing service on timepieces of basic to moderate complexity to restore them to The RealReal standards of accuracy and functionality.
- Coordinating the necessary communication between all watchmakers, clients, customers and operations personnel, to receive approval on needed repairs and process accordingly.
- Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal.
- Work closely with Expert Service leaders to assist in any requested educational or training initiatives.
- Partner with Expert Service leaders to scale and diversify the growth of the company’s watch repair and service initiatives.
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
