ERTS Waste Program Manager
About The Position
The Emergency Response and Training Solutions (ERTS) Waste Program Manager reports to the Director of Program Management and manages a team of Project Managers and Project Specialists responsible for waste response management and project supervision. The role organizes, leads, and completes projects to ensure appropriate regulatory closure of each incident, with a strong focus on safety and quality. It also contributes to sales and marketing by providing input to the Director of Project Management to support client expectations and service growth. The position supports waste-services personnel and the Director of Waste Services, oversees quality assurance and quality control of projects and customer deliverables, and coordinates new contract implementation across systems, pricing, invoicing, scheduling, sales, and operations. It serves as a customer contact for resolving invoicing, pickup, and scheduling issues, and provides management with account updates. The position is US-remote.
Requirements
- Bachelor's degree in Business Administration or Environmental studies; alternative combinations of education and experience may be accepted in lieu of a degree.
- 10+ years of waste management experience preferred.
- Good written and verbal communication skills.
- Good interpersonal skills and ability to interact with people at different levels and with customers.
- Field experience.
Responsibilities
- Support Waste Services Project Specialists and Waste Services Project Managers with client communication and waste issues.
- Perform QA/QC on projects managed by Waste Services Project Managers and Project Specialists, and support the Director of Waste Services.
- Support key personnel with data-entry methods and entries for EPA ID numbers, containers, manifests, and new-generator waste streams.
- Maintain the Clients Master List for EPA ID numbers.
- QA/QC and finalize Small Quantity Plans, Contingency Plans, Quick Reference Guides, and Waste Minimization/Reduction Plans; support compliance reporting.
- Review project reports for approval before customer delivery, review customer deliverables, and provide guidelines to the organization.
- Write standard operating procedure policies for operations on each new retail contract.
- Coordinate new contract implementation, including system setup for pricing, invoicing requirements, scheduling requirements, and review of this information with affected groups.
- Work with sales and operations to ensure customer expectations are met after new contracts are implemented.
- Meet with customers to discuss and resolve invoicing, pickup, and scheduling issues as the single point of contact, coordinating with local sales and operations groups.
- Provide management with account update reports and information about outstanding issues.
- Review contracts for accuracy before submission to customers and confirm teams can meet customer deadlines.
- Organize, lead, and complete projects to ensure appropriate regulatory closure of each incident.
- Provide input to the Director of Project Management to support client expectations and growth of services.
Benefits
- Comprehensive health benefits coverage after 30 days of full-time employment.
- 401(k) with company match.
- Employee Stock Purchase Plan.
- Opportunities for growth and development.
- Company-paid training and tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
