ERTS Waste Program Manager

CleanHarbors•Jacksonville, FL

3d•Remote

About The Position

The Waste Program Manager for Emergency Response and Training Solutions (ERTS) manages a team of Project Managers and Project Specialists delivering waste response management and project supervision. The role organizes, leads, and completes projects with a strong focus on safety and quality, ensuring appropriate regulatory closure of each incident. The Program Manager also contributes to sales and marketing by advising the Director of Program Management on client expectations and service growth. This is a remote position in the United States.

Requirements

Bachelor's degree in Business Administration or Environmental studies; alternative combinations of education and experience may be accepted in lieu of a degree.
Good written and verbal communication skills.
Good interpersonal skills and ability to interact with people at different levels and with customers.
Field experience.

Nice To Haves

10 or more years of waste management experience preferred.

Responsibilities

Support Waste Services Project Specialists and Project Managers with client communications and waste issues.
Perform quality assurance and quality control on projects managed by Waste Services Project Managers and Project Specialists.
Support the Director of Waste Services.
Support key personnel with data-entry methods and entries for EPA ID numbers, containers, manifests, and new-generator waste streams.
Maintain the clients' master list for EPA ID numbers.
Quality-check and finalize Small Quantity Plans, Contingency Plans, Quick Reference Guides, and Waste Minimization/Reduction Plans; support compliance reporting.
Review project reports for approval before customer delivery and review customer deliverables, providing guidelines to the organization.
Write standard operating procedure policies for operations on each new retail contract.
Coordinate implementation of new contracts, including system setup for pricing, invoicing, and scheduling requirements, and review this information with affected groups.
Work with sales and operations to ensure customer expectations are met after new contracts are implemented.
Serve as the single point of contact for customer discussions and resolution of invoicing, pickup, and scheduling issues; coordinate with local sales and operations teams to resolve them.
Provide management with account update reports and information on outstanding issues.
Review contracts for accuracy before submission to customers and confirm teams can meet customer deadlines.