Wash Associate

Mike's Carwash•Louisville, KY

About The Position

A Mike’s Carwash Wash Associate is on the front line of customer service. The associate performs Service Advisor and Director duties and ensures the facility is clean and prepared for customers according to company standards. The role provides customers with a clean, quick car wash while delivering friendly service, explaining products and services, processing sales, and safely guiding vehicles into the wash tunnel. Associates maintain customer areas and supplies, participate in training, and seek assistance from management when needed. The position requires attendance at all scheduled shifts and team meetings, with availability to work at least two of Friday, Saturday, and Sunday. Work takes place indoors and outdoors, frequently in temperatures ranging from 0 to 100 degrees Fahrenheit, and may involve chemicals, machinery, and required protective equipment.

Requirements

Ability to address practical problems and implement appropriate solutions.
Ability to score at least 80% on the Money Handling Skills Assessment without using a calculator.
Ability to read product manuals, reports, workplace rules, and procedures using understandable English.
Ability to speak with poise and confidence and effectively deal with customers.
Must be available to work at least two of Friday, Saturday, and Sunday.
Must be able to meet the physical demands of the job, including continuous standing or walking and repetitive movements; occasional sitting, stooping, reaching, twisting, bending, kneeling, and balancing; infrequent lifting of 50 pounds; and occasional pulling or carrying items up to 50 pounds.
Must be able to communicate verbally and in writing, hear at a conversational level, use depth perception, and distinguish basic shades and colors.

Responsibilities

Deliver a clean, quick car wash and friendly customer service.
Greet customers, advise them about products and services, and process sales transactions.
Safely prepare and direct vehicles into the wash tunnel.
Follow company values of Safety, Integrity, Teamwork, Fun, Accountability, and Passion.
Maintain the interior and exterior of the property so customers feel comfortable.
Keep customer-related materials stocked and clean in all weather.
Participate in training to keep production skills current and ask management for assistance with role expectations.
Work all scheduled shifts unless management says otherwise and attend scheduled team meetings.