Warrior Experience Specialsit

Wounded Warrior Project•Tampa, FL

1d•$60,211 - $89,600•Hybrid

About The Position

The Wounded Warrior Project (WWP) Warrior Experience Specialist supports efforts to seamlessly interface the various WWP programs and services to achieve alignment and integration across the organization. The Warrior Experience Specialist supports efforts related to ongoing program operations including enhancements and post-implementation management, resulting in an enhanced, cohesive, and personalized warrior experience.

Requirements

Demonstrated ability to generate ideas to solve problems and achieve results.
Highly effective communication skills, orally and in writing, to a range of audiences.
Strong relationship management skills with a good understanding of people.
Demonstrated ability to adapt communication style and approach depending on the individual.
Effective operational and problem-solving skills.
Demonstrated ability to plan, organize, coordinate, and direct multiple activities with varied deadlines and deliver on time.
Demonstrated ability to work pro-actively in a dynamic, fast paced environment.
Strong organizational and time management skills.
Ability to quickly adapt to changing priorities and ensure deadlines are met.
Detail oriented with strong follow-through skills.
Demonstrated ability to establish credibility, be decisive, influence others, lead others, and effect change.
Demonstrated critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions.
Proactive problem solver.
Demonstrated customer experience expertise.
Demonstrated working understanding of Salesforce.
High energy level.
Self-starter.
Demonstrated initiative.
Strong work ethic coupled with enthusiastic and passionate approach to one’s work.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
Three years of experience working with teams to solve problems and improve processes.
Three years of experience creating impactful innovative solutions, developing procedures, problem-solving, and implementing chosen solutions to achieve efficiencies.
Two years of experience with executive level communication and/or presentations.
Bachelor’s degree in relevant field.
Ability to obtain ASIST Certification within 1 year of hire.

Nice To Haves

Three years of experience with program integration activities and implementing initiatives.
Two years of experience working with Salesforce.
Two years of experience with WWP programs.
Master’s degree.
ASIST Certification.

Responsibilities

Support the Warrior Experience initiatives for either Strategy or Operations, as assigned.
Work in partnership with cross-functional work groups to achieve defined outcomes and other critical programs to meet warrior needs and enhance the Warrior’s experience.
Coordinate across Programs to collect ideas and feedback, negotiate outputs, ensure recommended changes meet cross functional needs, lead implementations, and ensure appropriate and timely communications across the organization.
Proactively collaborate with the Warrior Experience team in reviewing and evaluating current processes and problems and with brainstorming and identifying solutions.
Utilize the ideas generated in work groups to identify necessary enhancements in how warriors experience Wounded Warrior Project’s programs and services and recommend changes to leadership.
Identify and develop improved processes to enhance the warrior experience and ensure alignment among the various WWP teams.
Develop methods to seamlessly interface different programs including technical, financial, and similar critical projects and help blur the functional lines in the Program services delivered to Warriors.
Participate in rollout of initiatives.
Support the establishment of operational processes for implemented initiatives to include updates and maintenance.
Partner with Warrior Experience team in developing and prioritizing initiatives for the Programs team.
Develop presentation deliverables related to initiatives.
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
Other duties as assigned.

Benefits

A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program.
401(k)-retirement plan
A competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave