Warrior Experience Senior Specialist
Wounded Warrior Project•Tampa, FL
•$79,027 - $117,600•Hybrid
About The Position
The Wounded Warrior Project (WWP) Warrior Experience Senior Specialist leads and supports efforts to seamlessly interface the various WWP programs and services to achieve alignment and integration across the organization. The Warrior Experience Senior Specialist leads efforts related to ongoing program operations including enhancements and post-implementation management, resulting in an enhanced, cohesive, and personalized warrior experience.
Requirements
- Five years of WWP programmatic experience or relevant experience.
- Five years of experience to solve problems and improve processes.
- Two years of experience leading others through change.
- Ability to obtain ASIST Certification within 1 year of hire.
Nice To Haves
- Five years of experience with WWP program integration activities and implementing initiatives.
- Three years of experience working with Salesforce.
- Master’s degree.
- ASIST Certification.
Responsibilities
- Support the Warrior Experience initiatives for either Strategy or Operations, as assigned.
- Lead cross-functional work groups to achieve defined outcomes and other critical initiatives to meet warrior needs and enhance the Warrior’s experience.
- Coordinate across Programs to collect ideas and feedback, negotiate outputs, ensure recommended changes meet cross functional needs, lead adoption and implementation efforts, and ensure appropriate and timely communications across organization.
- Organize and prepare materials and resources for team and staff meetings to facilitate decision-making and ensure clear communication about recommendations and plans.
- Lead work groups in proactively reviewing and evaluating current processes and problems, and in brainstorming and identifying solutions.
- Utilize the ideas generated in work groups to identify necessary changes in how WWP delivers programs to warriors and recommend changes to leadership.
- Identify and develop improved processes to enhance the warrior experience and ensure alignment among the various WWP Teams.
- Establish operational processes for implemented initiatives to include updates and maintenance.
- Develop methods to seamlessly interface different departments to help blur the functional lines in the programs and services delivered to Warriors.
- Participate in rollout of key strategic initiatives
- Serve as an expert resource for answers to questions from the organization regarding programs.
- Assist with developing and prioritizing initiatives and projects for the Warrior Experience team.
- Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
- Other duties as assigned.
Benefits
- A flexible hybrid work schedule (three days in the office, two days’ work from home)
- Full medical, dental, and vision coverage for both teammates AND family members
- Competitive pay and performance incentives
- A fun, mission-focused, and collaborative team environment
- Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program.
- 401(k)-retirement plan
- A competitive PTO package
- Sick Leave
- Family Care Leave
- Paid Holidays
- Birthday Holiday
- Education Assistance
- Teammate Wellness Program
- Bereavement Leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
