Warranty Technician

Garrett Advancing Motion•Plymouth, MI

4d•Onsite

About The Position

Garrett Advancing Motion is a global leader in automotive powertrain technologies with over 60 years of experience. We are seeking a Warranty Technician in Plymouth, Michigan, to provide technical support to automotive and diesel engine manufacturers. This role involves analyzing turbocharger failures on new products at customer facilities, adjudicating warranty claims, communicating findings to internal teams and customers, maintaining a findings database, and working towards corrective actions. The technician will also track warranty costs, monitor warranty records for emerging issues, and occasionally perform field repairs to support customer production schedules.

Requirements

Multi skilled person with strong technical background on testing and instrumentation tools, technologies and methodologies and well-developed soft skill for supervision.
Good knowledge about RD&E and Test Laboratories activities and engine - turbo interactions.
Strong hands-on troubleshooting skills with respect to failure analysis and engine diagnostics.
Ability to read Engineering Drawings and inspect turbocharger components.
Strong hands-on troubleshooting skills with respect to failure analysis and engine diagnostics
Testing and instrumentation education with a significant experience in this working environment.
Effective communicator, able to report, structure and drive action plans aiming to solve conflicting situations or technical problems.
Diplomacy skills in working with internal and external customers from assembly line workers to plant managers.
Leadership impact and “makes people better” oriented.
Relevant knowledge on global RD&E business and activities.
Operating excellence, continuous improvement advocate and mindset.
6 Sigma certificate.

Nice To Haves

Good team player with a positive attitude and willingness to learn

Responsibilities

Responsible for turbocharger failure analysis on new or used products at the customer location or in the Garrett workshop.
Communicate findings within the Garrett organization and to customer teams.
Maintain a database of findings and work towards permanent corrective action.
Monitor customer warranty records for emerging issues.
Test turbochargers in the field to meet customer quality requirements.
Provide direct support for Engineering on customer sites, helping on instrumentation and measurement tools, recommending on testing methodologies.
Drive lean management towards sustaining an efficient work environment in Plymouth office that's culture is to maintain quality while keeping costs down.
Be HSE agent for change and compliance of corporate, and local regulatory regulations.
Supervise contract service providers who will perform of site testing.
Seek potential continuous improvement on operating results, opportunities to reduce or optimize service costs with the provider (GEM).
Use Garrett operating experience and excellence for infusing the good practices in the service provider and vice versa.
Determine and resolve technical complexities, concepts, principles, practices, and techniques that produce accurate and valuable results.
Manage all on vehicle testing that is requested out of the Plymouth garage from start to finish.
Operate and maintain all machining equipment for special request fabrications through the Plymouth machine shop.
Review and influence procedures, concepts, test data, and standard practices to meet the requester’s needs, in co-operation with the worldwide test laboratories engineering group.
Construct and operate testing instrumentation required for proof of concepts.
Develop, diagnose, and enhance the operation and function of systems and equipment that are used for product development.
Drive lean management towards sustaining an efficient work environment that's culture is to maintain quality while keeping costs down.
Reduce waste and inefficiencies by introducing standards.
Review Kaizen submissions with site leadership and assign responsible parties.
HSE agent for change and compliance of corporate, and local regulatory regulations.
Meet the Garrett standards for workplace safety.
Respect and take part of the local HSE Management System in place on the site where the function is located, thru the HSE policy and annual goals defined on site in terms of HSE.
Apply the general recommendations defined on site, in terms of Healthiness, Safety and Environment in the scope of his job or his working area and for any emergency situation.
Contributes to the site continuous improvement initiative by informing about HSE offenders or constrains to apply HSE rules, and also by making proposals aiming to improve HSE in general.