Warranty Service Technician

Harlan Global Manufacturing LLC • Kansas City, KS

4h • Hybrid

About The Position

Harlan Global Manufacturing is seeking a skilled and versatile Warranty Service Technician to support our growing operations. This role is responsible for diagnosing and resolving warranty-related issues both remotely and at customer sites, supporting customers, and contributing to production and assembly as needed. The ideal candidate will have a strong mechanical background, excellent problem-solving skills, and the ability to communicate effectively with both customers and internal teams.

Requirements

• High school diploma or equivalent required
• Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing
• Ability to read and interpret technical drawings, schematics, and manuals
• Ability and willingness to travel to customer sites as needed
• Valid driver’s license and ability to meet company driving requirements
• Proficiency with basic computer systems and documentation tools
• Excellent communication and interpersonal skills
• Mechanical troubleshooting and problem-solving
• Strong customer service and communication skills
• Attention to detail and accuracy in documentation
• Ability to work independently in the field and collaboratively in a team environment
• Adaptability in a fast-paced, hands-on environment

Nice To Haves

• technical certification or associate degree preferred
• Experience with warranty processing, field service, or customer support preferred

Responsibilities

• Serve as the primary point of contact for customer warranty inquiries via phone and email
• Diagnose mechanical and product issues remotely and determine appropriate solutions
• Coordinate warranty claims, repairs, and replacements in a timely manner
• Ensure high levels of customer satisfaction through professional and responsive communication
• Travel to customer sites to troubleshoot, diagnose, and repair warranty-related issues
• Perform on-site inspections, repairs, and adjustments to equipment
• Document service visits, findings, and corrective actions
• Represent Harlan Global Manufacturing professionally while on-site with customers
• Travel as required based on business needs
• Complete and maintain accurate warranty paperwork and service records
• Track warranty claims, root causes, and resolutions for reporting and continuous improvement
• Collaborate with engineering and production teams to identify recurring issues
• Troubleshoot, repair, and rebuild company products and components
• Perform hands-on mechanical work including disassembly, inspection, repair, and reassembly
• Assist in product testing and validation as needed
• Work on the production and assembly line during peak demand or as needed
• Ensure adherence to quality standards and safety procedures
• Support cross-functional teams to meet production goals
• Develop and update work instructions for assembly, repair, and service procedures
• Recommend improvements to product design, manufacturability, and serviceability
• Assist in training team members on repair techniques and best practices

Benefits

• Opportunity to work in a hands-on, impactful role with field exposure
• Cross-functional experience across service, production, and engineering
• Growth potential within a dynamic manufacturing environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees