Warranty / Technician Service Administrator

Bass Pro Shops•Springfield, MO

16d•Onsite

About The Position

The Warranty / Technician Service Administrator responds to all incoming dealer communications concerning service, repair, and warranty administration for Tracker Marine Group products. This role coordinates the entire warranty claim process for assigned concerns, aiming to prevent escalation towards consumer litigation. The administrator also assists TMG Customer Relations, Parts, and Advocacy personnel as required.

Requirements

Strong computer system aptitude with proficiency in MS Outlook
Excellent verbal and written communication skills
Experience servicing recreational boats, trailers, propulsion units and related optional equipment
Good organization skills and able to handle multiple tasks
Excellent customer service skills
Ability to analyze, recommend and take action

Nice To Haves

Associates degree in Administration or Information Technology
Two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing

Responsibilities

Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores.
Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation.
Assists TMG Customer Relations, Parts and Advocacy personnel as required.
ALL OTHER DUTIES AS ASSIGNED.