Warranty Technical Support Representative
About The Position
Superior Air Parts is seeking a highly skilled and analytical Technical Support Representative to join our team on-site in Coppell, Texas. In this vital role, you will serve as a technical expert and the primary point of contact for our customers and end-users. You will resolve technical product concerns, process warranty and RMA claims, and deep-dive into technical documentation to ensure proper installation and flight safety conditions. If you are an experienced general aviation maintenance professional looking to transition your hands-on expertise into a impactful technical support career, we want to hear from you.
Requirements
- Must hold a valid FAA Airframe and Powerplant (A&P) License.
- 5–10 years of dedicated engine maintenance experience, with deep knowledge in general aviation aircraft maintenance, reciprocating engine overhauls, or aerospace engineering.
- Ability to confidently read and interpret engine overhaul manuals, operating schematics, illustrated parts catalogs (IPCs), and engineering drawings.
- Strong verbal and written communication talent, with a knack for translating complex mechanical concepts into clear terms for customers of varying mechanical backgrounds.
- Proficiency with Microsoft Office 365 (Word, Excel, Outlook).
- Willingness to travel to customer sites when required for technical support and a willingness to be hands-on when needed.
Nice To Haves
- Experience with Microsoft Dynamics (AX or D365) is a major plus.
Responsibilities
- Interact directly with aircraft owners, pilots, and maintenance personnel regarding product usage, troubleshooting, and technical solutions.
- Assign, input, and fully process product warranty and RMA claims according to company procedures.
- Track and analyze incoming warranty data to proactively isolate potential product issues and assist with root-cause evaluations.
- Evaluate complex technical documents to confirm eligibility, proper installation parameters, and standard operating conditions.
- Travel and represent Superior Air Parts at major aviation trade shows, fly-ins, industry expos, and customers to provide expert product support.
Benefits
- 401(k) Retirement Plan featuring a 100% company matching program
- Comprehensive Health Insurance (Medical, Dental, and Vision coverage)
- Life Insurance Protection (Company-paid plan valued at 2x your annual wage)
- AD&D Insurance (Company-paid coverage valued at 2x your annual wage)
- Paid Time Off (PTO) allowance
- Tuition Reimbursement Program eligibility (opens after 1 year of employment)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
