Warranty Team Lead

PACCAR • Renton, WA

5d • Onsite

About The Position

PACCAR is a Fortune 500 company established in 1905, recognized as a global leader in the commercial vehicle, financial, and customer service fields. Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks, known for quality, innovation, and technology. Kenworth is committed to fostering an environment of diversity, equality, and inclusivity. This role will provide onboarding and training support for new employees, offer best-in-class support to Dealers and Fleet Customers, and perform additional technical and administrative duties. The Warranty Team Lead will serve as a subject matter expert, collaborate with stakeholders to understand business challenges, and travel as needed (<5%). Responsibilities include analyzing and processing warranty claims in collaboration with Supplier Recovery, Engineering, and Quality departments, and working in a collaborative environment.

Requirements

• Bachelor's degree required
• 3+ years of experience required
• Must have effective communication and negotiation skills
• Intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
• Must have a good recall of detail and a mechanical aptitude
• Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
• Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
• Ability to remain organized and meet deadlines when dealing with areas of ambiguity
• The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed

Nice To Haves

• Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals
• Experience defining requirements and using data and metrics to draw business insights

Responsibilities

• Provide onboarding/training support for new employees/as needed
• Provide best-in-class support to our Dealers and Fleet Customers on a regular basis
• Perform additional technical and administrative duties as assigned
• Serve as a subject matter expert for assigned responsibilities
• Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
• Collaborate with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims via the established guidelines
• Work in a collaborative environment

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service)
• 12 paid holidays
• Sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more
• Holiday gift

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level