Warranty Team Lead

PACCAR•Kirkland, WA

7d•$80,800 - $120,800•Onsite

About The Position

This role involves providing support and expertise within the warranty team. The Warranty Team Lead will be responsible for onboarding and training new employees, offering best-in-class support to dealers and fleet customers, and performing various technical and administrative duties. The position requires serving as a subject matter expert, collaborating with internal and external stakeholders to identify business challenges and improvements, and analyzing and processing warranty claims according to established guidelines. Travel may be required occasionally.

Requirements

Bachelor's degree required
3+ years of experience required
Must have effective communication and negotiation skills
Intermediate to advanced skills in MS Word, Excel, PowerPoint, and Tableau
Must have a good recall of detail and a mechanical aptitude
Must be self-motivated and able to work in a fast-paced just-in-time environment with rapidly changing objectives
Must be able to accept responsibility for assigned projects and work effectively under general or minimal supervision
Experience defining requirements and using data and metrics to draw business insights
Ability to remain organized and meet deadlines when dealing with areas of ambiguity
The ideal candidate will be comfortable with processing large volumes of (claims) data and be able to provide data-driven answers to questions about the material processed

Nice To Haves

Ability to create and manage ad-hoc queries and dashboards within Snowflake or Tableau to help support claim management and goals

Responsibilities

Provide onboarding/training support for new employees/as needed
Provide best-in-class support to our Dealers and Fleet Customers on a regular basis
Perform additional technical and administrative duties as assigned
Serve as a subject matter expert for assigned responsibilities
Work closely with external/internal stakeholders and management to understand business challenges and opportunities for improvement
Able to travel as needed (<5%)
Collaborate with Supplier Recovery, Engineering, and Quality departments to analyze and process warranty claims via the established guidelines
Work in a collaborative environment

Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short- and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services include wellness plans, estate planning, financial counseling and more
Holiday gift