Warranty Technician

Bosch Group • Lincolnshire, IL

2d • Onsite

About The Position

Bosch Rexroth is a leading provider of Drive and Control Technologies, and HydraForce, Inc., a Bosch Rexroth company, specializes in high-quality hydraulic cartridge valves for mobile and industrial equipment markets. This role is within a fast-paced and challenging work environment that offers daily opportunities for career advancement. The Warranty Technician will assist with investigating and resolving customer product quality concerns, processing RMAs, and performing product testing and evaluation.

Requirements

• High school diploma or equivalent required.
• Strong mechanical aptitude and willingness to learn.
• Ability to read and understand basic hydraulic schematics or willingness to learn.
• Ability to set up and perform basic hydraulic tests after appropriate training.
• Basic computer skills and ability to learn company software and quality systems.
• Ability to read, write, and communicate effectively in English.
• Strong attention to detail and ability to accurately document information.
• Dependable and willing to take ownership of assigned tasks.
• Ability to work independently after training and complete daily assignments with minimal supervision.
• Strong teamwork and communication skills.
• Ability to safely lift and move up to 50 pounds without assistance.

Nice To Haves

• Manufacturing, mechanical, hydraulic, or quality-related experience is preferred but not required.
• Associate degree or technical education in Engineering, Manufacturing, Mechanical Technology, or a related field.
• Previous manufacturing or quality experience.
• Basic knowledge of hydraulic systems, fluid mechanics, or hydraulic circuits.
• Experience with Q-Pulse or similar quality management software.
• Familiarity with Minitab or other statistical analysis software.
• Exposure to Six Sigma or other structured problem-solving methods.
• Six Sigma Green Belt certification.
• NFPA certification.

Responsibilities

• Assist with investigating and resolving customer product quality concerns using established quality procedures and problem-solving methods.
• Assist with preparing and documenting 8D reports for customer quality issues.
• Process Return Material Authorizations (RMAs) as directed.
• Communicate with customers and internal departments to gather information needed to understand and investigate product concerns.
• Assist with customer visits and on-site investigations as needed.
• Receive, inspect, and evaluate returned products to help determine the cause of failures.
• Perform product testing and help recreate customer-reported failures.
• Use basic problem-solving tools, including 5 Whys and cause-and-effect analysis, to assist in identifying root causes.
• Document findings clearly and accurately.
• Assist with assigning and tracking corrective-action activities to ensure tasks are completed on time.
• Assist in reviewing corrective actions to determine whether they effectively address the identified issue.
• Assist with updates to production processes, work instructions, and controls when required.
• Assist with Engineering Change Requests (ECRs) and other quality documentation as directed.
• Maintain accurate records and complete required Q-Pulse reporting.
• Follow established quality procedures, work instructions, and company policies.
• Perform other duties as assigned by management.
• Participate in maintaining a safe, clean, and organized work environment.
• Take reasonable care for personal safety and the safety of others.
• Report safety hazards, accidents, incidents, or potentially unsafe conditions to the appropriate supervisor or manager.
• Properly use all required personal protective equipment (PPE).
• Follow all applicable manufacturing, quality, and safety procedures.

Benefits

• Equal Opportunity Employer, including disability / veterans
• BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED