Warranty Support Specialist I

AAON, Inc.•Memphis, TN

1d•Onsite

About The Position

The Warranty Support Specialist will direct all applications or tech support calls and emails to an applications engineer or warranty service specialist (technician). Will be courteous and provide customer support to all customers, reps.

Requirements

18 years or older
Ability to perform each essential job function and additional job functions satisfactorily
Ability to meet the mental demands of the job
Ability to meet the physical demands of the job
Ability to pass a drug test and background check
Stamina to handle extensive walking, pushing, pulling, lifting and stooping
Exceptional hand eye coordination and extremity motor skills
Reading comprehension skills and ability to read small print
Basic math skills to meet technical specifications and measurements
Excellent organizational skills
Strong attention, quality detail, good decision making
Communicate effectively and possess excellent interpersonal relationship skills
Manage accountability
Multi-task effectively
Thinking
Reasoning
Learning
Remembering
Problem Solving
Decision Making
Attention
Remain in a stationary position (primarily standing) for 95% of the time
Move, position, put, install or remove parts, tools and other objects weighing up to 50 pounds in all directions
Traverse the manufacturing facility to accomplish tasks
Operate heavy equipment, machinery and tools
Repeat motions that may include the wrists, hands and fingers
Ascend/descend and work atop ladders, stairs, scaffolding, ramps, etc.
Position self in different positions to accomplish tasks, including in tight and confined spaces
Observe/assess the accuracy and quality of the work assigned.
Frequently including detecting color, using close and distance vision, peripheral vision and depth perception.

Nice To Haves

Education beyond the minimum is an added advantage for career development activities

Responsibilities

Manage large amounts of incoming calls and emails
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work closely with other CSRs to make sure all positions are covered when someone is absent
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Meet customer’s expectations
Receive, Enter and track warranty parts orders.
Communicate parts order ship schedules and confirm delivery with customers
Provide back up support within Customer Service Group as needed
Provide back up support for Sales Support Manager, e.g. order entry, and other duties as needed.