Controls Support Warranty Specialist

AAON, Inc. • Kansas City, MO

7d • Onsite

About The Position

Responsible for receiving and processing RGA shipments from field locations and manufacturing facilities and maintain detailed records of warranty claims. This role operates in a fast-paced environment requiring coordination across multiple departments and consistent communication with both internal stakeholders and external customers.

Requirements

• Two to four years’ experience or equivalent combination of education and experience.
• Experience with ERP systems such as Dynamics 365 and SAP.
• Proficiency in Microsoft Excel and data tracking.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.
• Ability to work cross-functionally with Quality, Engineering, and Purchasing teams.

Responsibilities

• Receive and process RGA shipments from field locations and manufacturing facilities.
• Accurately enter and maintain RGA data in spreadsheets and internal systems.
• Coordinate with Quality and Purchasing teams to initiate and manage returns of line rejects to the Parkville facility.
• Serve as the primary point of contact for customers regarding board diagnostics, RGA status, and product returns.
• Input and manage data using systems such as Dynamics 365, SAP, and Excel-based tracking tools.
• Issue customer credits and process return-to-stock documentation.
• Collaborate closely with Engineering to support board-level diagnostics, troubleshooting, and reporting.
• Maintain detailed and accurate records of warranty claims, returns, and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed