WARRANTY SUPERVISOR

DANIEL DEFENSE LLC•Black Creek, GA

12d•Onsite

About The Position

At Daniel Defense, Only the Best Build the Best… Daniel Defense engineers and manufactures the world’s finest weapon systems and accessories. Our mission of Honor God. Defend Freedom® is accomplished by serving customers and providing top quality solutions to our military, law enforcement and civilians that are seeking premium firearms for home defense, hunting, and sport shooting.

Requirements

High school diploma or equivalent, or a combination of related experience, education and/or training to sufficiently and successfully perform the essential functions of the job.
Prior Experience in firearm repair, armorer work, and/or gunsmithing required.
Proven track record of building and leading high-performing teams.
Experience in a warranty, customer service, or technical support role.
Proficiency in using repair tools, diagnostic equipment, and inventory tracking systems.
Deep understanding of customer success principles and methodologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a fast-paced environment.
Demonstrated ability to work in accordance with our Company Values.

Responsibilities

Demonstrate commitment to and leadership of environmental health and safety principles, policies and procedures.
Lead a team of warranty representatives and gunsmiths.
Build, develop, and coach a high-performing warranty team responsible for servicing all customer types.
Establish a strong team culture focused on continuous learning, collaboration, and excellence.
Participate in the development and implementation of warranty metrics that will drive business decisions.
Represent the voice of the customer in all Daniel Defense business practices.
Receive, evaluate, and process warranty claims from customers, dealers, and distributors.
Verify warranty eligibility based on company policies and documentation.
Maintain standard work and work instructions procedures and documentation.
Ensure compliance with all local, state, and federal laws.
Communicate with customers regarding warranty policies, repair status, and firearm issues.
Conduct regular performance reviews and provide constructive feedback to team members.
Proactively identify and address customer challenges and roadblocks.
Collaborate with cross-functional teams (Sales, Quality, Engineering) to ensure seamless customer experience.
Maintain clear and consistent communication with customers, internal stakeholders, and executive leadership.
Foster a collaborative environment with other departments to ensure customer success.
Be a contributor to the company standards on high integrity, safety, fair and equitable treatment and a positive work environment.
Provide adequate support, training and development to team members to continuously improve Safety, 6S, Quality, Delivery and Productivity.
Other responsibilities as deemed appropriate or necessary by management.