Warranty Manager

DRB Homes • Franklin, TN

22h • Onsite

About The Position

The Warranty Manager will research and respond to all customer service inquiries received from DRB Homes new home customers, via phone and in person. This role involves investigating and determining the need for service, acting as a liaison between homeowners and subcontractors to schedule and follow up on service, and determining compensation for service requests based on company policies. The Warranty Manager will also identify and report potential home construction defects to the Director of Production and approve service invoices while monitoring service repair budgets.

Requirements

• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Professional appearance and manner
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Customer service driven
• Display a friendly, enthusiastic, respectful, and personable manner
• Must be proficient in Microsoft Office Suite
• Ability to work under pressure; organized
• Ability to multitask and coordinate numerous activities and groups of people
• Highly motivated; able to work with minimal supervision
• Strong team player; can work with diverse groups of people
• Commitment to customer service
• Ability to read and fully comprehend construction blueprints specifications and development plans
• Valid driver's license, proof of auto liability insurance and an acceptable driving record
• 3 or more years’ experience in the residential construction industry as a Warranty Manager
• Successful completion of college courses in Residential Homebuilding Construction Qualifications

Responsibilities

• Respond to homeowner warranty work orders
• Investigate and determine need for service
• Act as liaison between homeowners and subcontractors to schedule service and follow-up
• Determine if the company compensates service requests based on established company policies and procedures
• Identify and report to the Director of Production any potential home construction defects
• Approve service invoices and monitor service repair budgets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree