Warranty & Services Manager
About The Position
This is not a typical handyman position. We're looking for a professional who can confidently meet with homeowners, diagnose issues, create solutions, sell and price home maintenance projects, coordinate resources, and deliver an exceptional client experience. You'll oversee our warranty program while growing our Forever Home Care service division through ongoing maintenance services, seasonal maintenance agreements, and small improvement projects for our past clients. If you're equal parts craftsman, salesperson, problem solver, and relationship builder, we'd like to meet you. As the Warranty & Home Services Manager, you'll be the face of Sun Design for many of our past clients. You'll help homeowners protect and maintain their investment while identifying opportunities to provide additional services that improve their homes and lives.
Requirements
- Comfortable discussing money, setting expectations, and asking for the sale
- Ability to listen carefully to homeowner concerns
- Ability to diagnose underlying issues
- Ability to recommend practical solutions
- Ability to explain pricing confidently
- Ability to gain clients buy-in
- Ability to close small service projects
- Ability to follow up consistently
- Comfortable having honest conversations, presenting value, and helping clients make decisions
- Dependable
- Organized
- Professional
- Resourceful
- Self-motivated
- Trustworthy
- Tech-savvy
- Detail-oriented
- A strong communicator
- Someone who follows through
- Ability to prioritize your day, communicate proactively, and keep commitments
- Strong experience in several of the following: Finish carpentry, Drywall repair, Painting and touch-up work, Doors and hardware, Cabinet adjustments and repairs, Basic plumbing, Basic electrical, Tile and flooring repairs, Exterior repairs, General residential troubleshooting
- Comfortable using: Outlook and Microsoft 365, Tablets and smartphones in the field, Scheduling and project management software, Digital documentation and photos, Email and client communication systems, Basic estimating and pricing tools
Nice To Haves
- Experience with service management, estimating, or small-project sales is highly desirable.
- An experienced Lead Carpenter, Service Manager, Punch-Out Manager, Residential Superintendent, Facilities Manager, or former small-business owner who enjoys solving problems, helping people, and building something bigger than themselves.
- Someone who can walk into a home, earn trust, identify solutions, create a plan, and leave with a happy client and a signed proposal.
Responsibilities
- Managing warranty requests and ensuring timely resolution
- Meeting with homeowners to assess concerns and recommend solutions
- Selling and pricing Forever Home Care projects
- Growing recurring revenue through seasonal maintenance agreements
- Building long-term relationships with Sun Design clients
- Developing scopes of work and preparing proposals
- Ordering materials and coordinating subcontractors
- Supervising and mentoring a Home Services Technician
- Identifying future remodeling opportunities and referring them to our sales team
- Maintaining accurate documentation and project records
- Ensuring every client receives exceptional experience
Benefits
- Build and grow a service business
- Develop recurring maintenance programs
- Work independently with strong support
- Lead a technician
- Create lasting client relationships
- Be part of an award-winning team and culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
