Warranty Specialist I

Acuity Inc•Decatur, IL

7d•Hybrid

About The Position

Serves as the initial contact for our sales agencies to assist with products, systems and solutions issues. Takes ownership for assuring that issues are resolved timely and effectively for the customer directly and involving partners in the company for an effective resolution. This position is first and foremost a key frontline service element of Acuity Brands, with emphasis on customer satisfaction, responsiveness, fiscal responsibility, commercial sensitivity and timeliness.

Requirements

Bachelor's degree or equivalent in work experience
0-2 years of experience in Customer Service field
Computer competence and familiarity Microsoft Office programs
Bilingual English / Spanish

Responsibilities

Learns products and processes pertaining to the Warranty Services standard work and product playbooks.
Document field labor claims and replacement fixture or parts data.
Learning to utilize LEAN tools to improve processes, communication and resolutions for Acuity Brands products, systems and solutions to drive improved customer satisfaction and a reduction of quality costs.