Warranty Services Representative, Common Elements

Tarion

1d•Remote

About The Position

Tarion’s Common Elements Warranty Services Representative provides technical and warranty advice to vendors, builders, condominium corporations, owners, consultants, property managers, and lawyers. The role conducts inspections, meetings, and conciliations to assess complaints in accordance with the Ontario New Home Warranties Plan Act and Tarion’s Common Elements Construction Performance Guidelines. The position is fully remote from a home office in Ontario, with frequent car travel to assigned locations across the Greater Toronto Area and other regions in Ontario. The representative facilitates impartial discussions between parties to warranty claims, makes decisions on common-element claims, manages financial reserves and related services, and may represent Tarion in legal and public settings.

Requirements

Five to seven years of construction-related experience.
Training and experience in a neutral dispute-resolution role, such as mediator, conciliator, or claim adjudicator, or related experience managing complaint processes fairly, analyzing information, encouraging resolution, and making recommendations or writing decisions.
Superior verbal and written communication, observation, negotiation, problem-solving, analytical, and conflict-resolution skills.
Experience or skills in interest-based approaches to mediating or resolving disputes in settings such as in person, by telephone, videoconference, or online.
Ability to maintain confidences, exercise sound judgment and discretion, and work collaboratively.
Ability to work empathetically and accessibly, using effective communication to manage confrontational or stressful situations with diverse users.
Minimum community college graduate.
Excellent negotiating, time-management, and interpersonal skills.
Comprehensive knowledge of the Ontario Building Code and construction practices in Ontario.
Ability to work independently and as part of a team in a dynamic environment.
Above-average keyboarding and computer skills in Microsoft Office and Internet environments.
Self-starter able to make decisions based on practical building knowledge.
Valid Class G driver’s licence and reliable transportation.
Access to a high-speed Internet connection in the home office.
Must live within the Greater Toronto Area and complete remote work from a home office within Ontario.

Nice To Haves

Experience with low-rise and high-rise construction methods.
Building science or construction-related diploma.
Ontario Building Code BCIN qualifications in Legal (general), Part 9 (home), and Part 3 (large buildings).

Responsibilities

Provide fair, timely, quality, and consistent service, as well as technical and warranty advice, on condominium common-element warranty issues and compliance with Registrar Bulletins.
Maintain impartiality while facilitating negotiation and resolution between parties to warranty claims, providing direction and encouraging compromise or mutually satisfying solutions.
Conduct inspections and meetings with external clients regarding a condominium’s common elements.
Recommend vendor or builder financial-security retention at the conclusion of construction and throughout the warranty process.
Make rulings and decisions on common-element warranty claims with risk exposure of up to $3.5 million.
Complete estimates, set or adjust financial reserves, and manage contractor and consultant services, procurement, and on-site warranty repairs as required.
Represent Tarion as a witness at the License Appeal Tribunal and as a representative at builder associations and public outreach activities.