Warranty & Service Administrator

Amrize•Saginaw, MI

5d•Onsite

About The Position

Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations. In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers. The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced, team-oriented environment. This is a full-time, hourly position with eligibility for an additional safety bonus. The role reports to the Quality Assurance Administrative Supervisor.

Requirements

High School Diploma or GED is required
A minimum of 2 years’ experience in an office or administrative position
Working knowledge of Microsoft operating systems to include proficiency in Word and Excel
Excellent keyboarding skills
Strong phone/verbal/written communication skills
Accurate and detail oriented
Ability to perform in a team-oriented atmosphere

Responsibilities

Handle incoming phone calls, direct inquires appropriately, and resolve issues
Support efficient day- to day operations
Process inspection requests
Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails
Investigate missing information in company databases to ensure they are complete and accurate
Create warranty records
Create warranty transfer documents and process accordingly
Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department
Other duties as assigned