Warranty Processing Specialist

Kaeser Compressor, Inc.•Fredericksburg, VA

8d•Onsite

About The Position

Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide. Our primary goal is providing exceptional customer service coupled with innovative products and progressive system solutions. We specialize in evaluating each customer’s application and providing the most energy efficient and effective air system solution. We are seeking individuals who have worked in an industrial/service/sales environment to fill the position of Warranty Processing Specialist for our Fredericksburg location.

Requirements

High school diploma required.
2 years' customer service experience, commercial, or industrial market preferred.
Good communication skills/phone skills required.
Computer skills, including proficiency in Google Workspace.
Regular physical attendance at the worksite.

Nice To Haves

2 years' warranty experience preferred.
SAP experience preferred.

Responsibilities

Review and process warranty and airend exchange claims.
Identify and resolve discrepancies with distributors and branch staff associated with warranty claim processing.
Prepare and maintain claim status reports for management, distributors and branches.
Support future safety improvement initiatives by identifying and reporting failure information to management.
Update and administrate 5-year warranty tracking for outstanding purchase of maintenance kits and lubricant sampling.
Manage and report compliance issues with extended warranty requirements.
Process and attaching oil sample reports and startup documents.
Distribute oil analysis report to branches and distributors.
Responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system.
Performs all other duties assigned by the Manager.